Displaying items by tag: Zoom

Nearly six in 10 report declining employee engagement with current hybrid work models — and AI is a critical tool at their disposal to help employees collaborate better and feel more connected to each other

EPOS has been seriously enhancing communication and productivity through audio since its inception, and the new EPOS Impact 800 Series bring incredible voice pickup and noise cancellation that all combine to help you and your collaborators do more, with greater ease and efficiency.

COMPANY NEWS: Avaya, a global leader in customer experience and communications solutions, today expanded its commitment to the Avaya Experience Platform, committing to a single, unified platform that encompasses Avaya solutions for customer experience (CX).

GUEST CASE STUDY: The Real Estate Institute of New South Wales (REINSW) is the peak industry body for real estate agents and property professionals in the state of New South Wales (NSW). The largest and most influential association of its kind in NSW, the REINSW represents thousands of agents across the state. With a track record and reputation for delivering valued products and services, the REINSW promotes and responds to the changing needs of members and boasts over 100 years of experience.

Digital infrastructure company Equinix unveiled the Equinix Fabric Cloud Router, a new virtual routing service to help businesses connect applications and data across multiple clouds and on-premise deployments.

Swiss multi-product IT company vidby has launched Vidby Call Translator services which allows business teams and individual users communicate with foreign language participants through Google Meet.

Sony Bravia TVs that are compatible with Bravia Cam are the first to support the Zoom for TV app, according to the company.

Changes in the terms of service for the communications platform Zoom, made in March 2023, were due to an internal process failure that would be fixed, the founder and chief executive of Zoom, Eric Yuan, has said.

Online communications software provider Zoom has been forced to issue a clarification to its terms of service after it was noticed that a change, said to be in March, appeared to say data from calls could be used to train the company's AI.

COMPANY NEWS: Vast Data, the data platform company for the AI era, today unveiled the full vision for the company by introducing a transformative data computing platform designed to be the foundation of AI-assisted discovery.

GUEST OPINION: A new era has dawned, and everything is evolving. Artificial intelligence can write novellas and poems, Succession can be live streamed and watched on the bus or train in (at least) high definition, and meetings are now held on a computer screen at the click of a button and, increasingly, in virtual reality.

Identity provider Okta has released a new identity verification feature within Zoom that leverages Okta to authenticate a meeting attendee's identity by email in Zoom meetings using end-to-end encryption (E2EE).

Launched in the US in February 2022, Zoom's Contact Center is now available in Australia and New Zealand, with Zoom's regional CX head, Phil Zammit, zooming it with me via iTWireTV on why this is a pivotal point for the entire CX industry, and why customer service is about to dramatically improve.

Launched in the US in February 2022, Zoom's Contact Center is now available in Australia and New Zealand, with Zoom's regional CX head, Phil Zammit, zooming it with me via iTWireTV on why this is a pivotal point for the entire CX industry, and why customer service is about to dramatically improve.

GUEST OPINION: Since Australia has come to terms with COVID-19, employees are either returning to work, still working from home, or doing both in a hybrid situation. Yet countless organisations have moved to reliance on cloud technologies and services for remote work, causing a massive shift to cloud adoption.

GUEST OPINION: When the COVID-19 pandemic forced businesses to allow staff to work from home, the biggest initial challenge to overcome was organising ways to effectively communicate. Many turned to services such as Zoom and Teams to allow group conversations while mobiles became the favoured one-on-one channel. Over a period of a few months, most staff became comfortable with these ways of staying in touch while working remotely. However now, with hybrid work practices likely to be a feature of business life for some time to come, many organisations are realising there is another challenge that needs to be solved. As well as enabling hybrid communication, there is also a need for hybrid collaboration capabilities.

GUEST OPINION: When the COVID-19 pandemic forced businesses to allow staff to work from home, the biggest initial challenge to overcome was organising ways to effectively communicate. Many turned to services such as Zoom and Teams to allow group conversations while mobiles became the favoured one-on-one channel. Over a period of a few months, most staff became comfortable with these ways of staying in touch while working remotely. However now, with hybrid work practices likely to be a feature of business life for some time to come, many organisations are realising there is another challenge that needs to be solved. As well as enabling hybrid communication, there is also a need for hybrid collaboration capabilities.

COMPANY NEWS: Varonis Systems, a pioneer in data security and analytics, today announced a force multiplier for Salesforce admins—one-click permissions comparison and analysis.

Communications platform provider Zoom has launched an add-on for Zoom accounts - translated captions - which it says helps remove language barriers, connect people, and promote inclusivity to meetings and webinars.

Poly's Voyager 4300 UC series brings comfort and style to office headsets, allowing you to freely roam up to 50m from your desk, while staying connected to all your devices both at home and in the office. For office workers this is the only headset you need!