New Zealand competition regulator The Commerce Commission has filed proceedings in the High Court against One NZ - formerly Vodafone - for multiple breaches of the 111 Contact Code – some of which the Commission alleges are still ongoing.
The Telecommunications Industry Ombudsman has introduced the “Hardship and Extra Care” queue to improve complaint handling process for customers who need specialised support in response to recommendations logged to TIO’s Independent Review last year.
The Australian Communications and Media Authority (ACMA) is looking to improve the way the telco sector supports consumers in vulnerable circumstances, with a proposed Statement of Expectations for the industry released for consultation today.
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