Displaying items by tag: voice

COMPANY NEWS:  Looking for a video editor that doesn’t consume much storage space? Then keep reading this article to discover 6 lightweight programs. We’re going to talk about affordable video editors that work even on older computers. Such software provides you with basic features necessary for small edits. So, let’s figure out which program suits you better!

COMPANY NEWS: 11:11 Systems (“11:11”), a managed infrastructure solutions provider, was named an Aspiring provider in the 2023 Gartner Peer Insights Voice of the Customer for Disaster Recovery as a Service (DRaaS) report.

AI voice company Replica Studios has taken its already-impressive platform to new levels with NPCs not only voiced and animated by AI, but with their entire dialogue now powered by AI too. Epic gaming titles 10x or more the size of Red Dead Redemption 2 are now a real possibility.

American multimedia firm Snap has partnered with the Australian Electoral Commission to encourage Australians to vote in the upcoming referendum on including a Voice for First Nations people in the Constitution.

GUEST CASE STUDY:Manhattan Associates announced today that it had worked with leading Indonesian retailer Matahari to modernise its distribution centre network with Manhattan Associates' market-leading WMS technology.

Epos is no stranger to business audio, and Its latest set of office headphones - the Epos Impact 1000 range - builds on this impressive heritage of audio engineering and adds AI smarts to help you and your call partners head every word, no matter the noise behind you.

Senior Living providers in the UK and France, and soon Italy and Germany, can now integrate Alexa into their properties. The Alexa experiences are designed to keep residents connected, informed, and entertained.

The partnership bundles Springboard’s business intelligence platform with Cataleya’s switching solutions to rapidly optimise, accelerate, and transform voice and messaging

COMPANY NEWS: Springboard, a provider of business intelligence solutions for the telecoms industry, has partnered with Cataleya, an innovator in IP-based real-time communication services, to offer combined business intelligence and switching infrastructure solutions. The companies will develop bundled solutions based on service provider requirements and tailor capabilities to meet the unique needs of customers.

Springboard has also adopted Cataleya’s session border controller (SBC) solution Orchid Link and integrated it into its platform. Service providers gain access to a global switching infrastructure that can be fully managed by Springboard. Springboard fully migrated to Cataleya’s solution in the first half of 2022.

“We’re taking our business to another level, and a critical component of that is underpinning our platform with flexible infrastructure and having good partners. Cataleya has a trusted solution that we can use to serve our customers around the world. As we grow globally, Cataleya is ready to help us to scale up efficiently,” said Andrew Whitelaw, Founder and CEO at Springboard. “We are also excited to go to market with a bundled offering with Cataleya. There are synergies between our capabilities and service provider customers gain an end-to-end solution for connecting, optimising and increasing the productivity of their voice and messaging businesses.”

Springboard has been serving Tier 1 telcos, regional carriers and a whole range of service providers in the voice and messaging market for more than two decades. It provides revenue assurance, rate management, billing and GP, switch management, DID management, and traffic and routing analysis in a single platform. Springboard is continually developing new features and capabilities for its customers and sharing innovation across its user base.

“Springboard offers a comprehensive BSS platform that includes business intelligence, OBR mitigation, DID management and a range of features that support service provider growth. It offers a lot of capabilities in a single platform. When bundling Springboard and Cataleya together, service providers are able to rapidly optimise, manage and grow their businesses with a simple and powerful model,” said Andreas Hipp, Founder and CEO at Cataleya. “I’ve known Andrew for many years and the best thing about Springboard is that the team are really easy to work with and they’re always building new features that benefit users.”

Cataleya simplifies the deployment of IP-based real-time communication services with a model focused on ease of deployment and efficiency. It offers an SBC, messaging and A2P management platform, as well as a hosted BSS solution to enterprise and wholesale carrier customers. Cataleya uses Machine Learning (ML) and Artificial Intelligence (AI) to monitor real-time network and user behaviour and deliver revenue assurance and operational intelligence tools.

About Springboard

Springboard provides a comprehensive platform for managing and optimising voice and messaging businesses with a flexible model for developing bespoke capabilities. The Springboard platform enables local and global service providers to automate, accelerate and optimise their businesses and adapt to changing demands. It provides revenue assurance, rate management, billing & GP, switch management, DID management, and traffic and routing analysis in a single platform. Since 1999, Springboard has been trusted by Tier 1 telcos, regional carriers and a whole range of service providers in the voice and messaging market.

Many non-tech companies are early in their digital transformation journey. They know they must invest but it can be a daunting endeavour. However, Genesys senior vice president and general manager APAC Assaf Tarnopolsky says it can be a rewarding journey that delivers magical experiences.

COMPANY NEWS: RingCentral has combined its industry-leading unified communications as a service (UCaaS) solution with real-time analytics and reporting for organisations to deploy to take advantage of new ways of engaging with customers and employees and improving the overall customer experience (CX). The RingCentral Customer Service Essentials discounted bundle brings together RingCentral Message Video Phone (MVP®) with Live Reports and is available now.

GUEST INTERVIEW: Putting the industry under immense competitive pressure, Aussie Broadband's Carbon has emerged as a true diamond, letting business customers have incredible control over Internet and mobile connectivity with true self-service, while also having full support as needed, with Aaron O'Keeffe on-hand to explain it all.

GUEST INTERVIEW: Putting the industry under immense competitive pressure, Aussie Broadband's Carbon has emerged as a true diamond, letting business customers have incredible control over Internet and mobile connectivity with true self-service, while also having full support as needed, with Aaron O'Keeffe on-hand to explain it all.

GUEST INTERVIEW: We haven't quite yet reached a "post-COVID" world, making the ability to work anywhere while engaging and gauging employee experiences for companies more important than ever, and as Adam Krebet explains, those are just two of the many features and benefits of the Workday ecosystem.

GUEST INTERVIEW: We haven't quite yet reached a "post-COVID" world, making the ability to work anywhere while engaging and gauging employee experiences for companies more important than ever, and as Adam Krebet explains, those are just two of the many features and benefits of the Workday ecosystem.

iTWireTV spoke with Ravi Saraogi, co-founder and president, Uniphore, on the power of conversational AI and the great benefits it brings to customer experiences in call centres around the globe.

Australian audio tech company Nuheara continues to innovate with its IQbuds 2 Max earbuds. These are the bionic ears you’ve always wanted tuning unwanted noise out while tuning conversations in.

The Australian Communications and Media Authority (ACMA) has released another research report in its ‘Communications and media in Australia’ series, with headline figures showing 8.2 million terabytes of data downloaded, 9.6 billion voice minutes and more.

You might have thought Microsoft was buying Nuance to deliver a Voice Control system into Windows 10 to rival that which Apple offers for its iPhones, iPads and Macs, but the company says the acquisition will combine solutions and expertise to deliver new cloud and AI capabilities across healthcare and other industries.

VIDEO INTERVIEW: Mr McGuire might have advised graduate Dustin Hoffman to get into plastics back in the 1960s, but it's a good thing PacketLight's founders decided that fiber optical transport solutions were the ideal way to deliver our fantastically elastic present and an even more amazing future still before us.

Mr McGuire might have advised graduate Dustin Hoffman to get into plastics back in the 1960s, but it's a good thing PacketLight's founders decided that fiber optical transport solutions were the ideal way to deliver our fantastically elastic present and an even more amazing future still before us.