Displaying items by tag: Upskilling

GUEST OPINION:  The rise of intelligent virtual assistants (IVAs) powered by Generative AI (GenAI) promises a significant evolution in the field of customer relationship management and contact centres. The technology promises to improve both the efficiency of agents and the quality of service they can deliver.

Integrated security provider Certis Australia has appoined seasoned human resource practitioner Darryl Prince as as Senior Vice President of People and Transformation.

GUEST OPINION: Relationships between companies and employees have undergone a sweeping transformation in recent years. From radical shifts in how and where employees work to the widespread deployment of AI, it's difficult to think of a period in which workforce priorities and responsibilities have changed more rapidly or dramatically.

GUEST OPINION: Over the past year we've witnessed dramatic strides in AI development and huge shifts in public perceptions of the technology.

COMPANY NEWS: More than 700 women at Suncorp Group are set to lead the charge in addressing Australia’s technology skills shortage, thanks to a cloud technology in-house training program, delivered in collaboration with Amazon Web Services (AWS).

The Queensland Government’s acknowledgement for the need to produce a pipeline of digital talent to support the ICT industry’s growth and the broader Queensland economy has been commended by the AIIA in response to the Government’s release of its digital economy strategy.

The digital skills gap is costing Australian businesses $3.1 billion annually, but closing the current digital skills gap would take an investment of $1.5 billion, a new study by RMIT Online and Deloitte Access Economics reveals.

GUEST OPINION: Career progression is something never far from the mind of most IT professionals: will my current skills become obsolete? What skills will be in demand? What new technologies will emerge that will demand new skills? In short, what choices do I need to make for a successful and rewarding career?

In just one year, micro-skills marketplace Skill Finder has deployed more than 3000 courses, and users have completed more than 75,000 course enrolments.

Australian mainframe users face a lengthy journey to the cloud, according to Accenture, but it seems that just dipping a toe into the water can be counterproductive.

Retail giant Woolworths plans to invest more than $50 million over the next three years to help equip its team with new skills and capabilities for the retail industry of the future.

What should developers prioritise in 2021 to adapt to a changing landscape? iTWire sought answers to this question from a variety of industry experts.

Australian IT training company NextTech, has acquired the franchisee assets of US-based information technology training services provider New Horizons.

Tech professionals are feeling the impact of the skills gap, with 60% of pros recently surveyed saying they are not actively pursuing a new skill or completed a certification in the last six months, despite advice they need to upskill to advance their careers.

The Australian Computer Society has welcomed the announcement of a $525.3 million skills package in Tuesday's Federal Budget, but says more investment is needed to develop skills in the country.

Telstra chief executive Andy Penn has been taken to task by the Communications, Electrical and Plumbing Union national president Shane Murphy over the decision to fill the skills gap by recruiting and employing people in India rather than upskilling its existing workers.

Upskilling is the key to Australian IT professionals remaining relevant in their jobs in the face of business uptake of artificial intelligence and automation, according to a new nationwide survey.

Take up of mobile app development among developers is surprisingly slow globally, but this indicates an opportunity for developers in the Australian market where mobile is still a strong focus and area for growth.