Displaying items by tag: Twilio

COMPANY NEWS: Twilio, the customer engagement platform that drives real-time, personalised experiences for today’s leading brands, announced the global availability of Rich Communication Services (RCS) messaging via its Programmable Messaging and Verify APIs.

Growing from a developer-first programmable telephony platform, Twilio products are now embedded in organisations big and small worldwide. About a third of the world's email goes through Twilio SendGrid, while companies like Electrolux have replaced their contact centres with Twilio Flex.

GUEST RESEARCH: Twilio, the customer engagement platform that drives real-time, personalised experiences for today’s leading brands, today released its annual State of Personalisation Report, which highlights perspectives and predictions from business leaders across twelve countries and a diverse range of industries. The report, now in its fifth year, underscores how evolving consumer demands are driving business leaders to focus on delivering predictive, emotionally intelligent, and highly personalised customer experiences. AI is central to this shift, with businesses utilising more dynamic models and metrics, enhancing interoperability between tools such as Customer Data Platforms (CDPs) and data warehouses, and prioritising data privacy and the ethical use of AI.

COMPANY NEWS: Twilio, the customer engagement platform that drives real-time, personalised experiences for today’s leading brands, today announced Linked Audiences and the debut of the Segment Data Graph – new product features that enhances Twilio Segment’s interoperability with data warehouses – driving efficiencies for businesses that rely on data warehouses for storing customer data, and need a real-time, unified view of their customers. These capabilities allow technical marketers to easily combine the benefits of real-time data from CDPs with the complete, yet often harder to access data warehouse/lakehouse datasets. This not only supercharges marketing strategies, but also unlocks the transformative potential of AI, ensuring marketers can fully leverage advanced models to drive better customer engagement results.

GUEST RESEARCH:  Twilio poll highlights key challenges for brands in winning over customers as cost pressures persist

COMPANY NEWS: Twilio, the customer engagement platform that drives real-time, personalised experiences for today’s leading brands, today announced that Chris Koehler has been appointed chief marketing officer. Chris brings over 25 years of expertise in customer engagement and marketing technology, and a proven track record of driving growth and innovation at industry-leading companies.

GUEST RESEARCH: Businesses are successfully using artificial intelligence (AI) to power more personalised, intelligent interactions with their customers, but face challenges around transparency and lack of customer data, according to new research from Twilio.

By embedding data provided by Twilio Segment’s ‘Golden’ Customer Profiles in Flex, employees have deeper insights into customer behaviours and preferences, enabling more tailored interactions

COMPANY NEWS: Twilio has welcomed two new leaders, reporting to CEO Khozema Shipchandler: Thomas Wyatt as president of segment and Inbal Shani as chief product officer of the Twilio Communications business unit.

GUEST RESEARCH: Businesses are integrating customer data platforms with AI and analytics to personalise customer experiences and drive business success, according to a new report from Twilio Segment.

Graph database and analytics provider Neo4j has hired ex-Twilio APJ exec Kristen Pimpini to lead the company's Asia-Pacific region. Pimpini has also led sales for Telstra, Braemac, and Aspect Software.

COMPANY NEWS: Twilio, the customer engagement platform that drives real-time, personalised experiences for today’s leading brands, today announced the honourees of its AI Startup Searchlight awards, which recognises innovative startups that are creatively using Generative artificial intelligence (AI) and Twilio to enhance digital communications and experiences for their customers.

Chatbots are the most popular AI-powered marketing tool today, but companies recognise the opportunity to do more — and are prioritising data quality in order to get there

GUEST RESEARCH: New research from Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalised experiences for today’s leading brands, shows that AI automation has emerged as the primary means by which businesses are looking to grow revenues and operate efficiently.

Chatbots are the most popular AI-powered marketing tool today, but companies recognise the opportunity to do more — and are prioritising data quality in order to get there

GUEST RESEARCH: New research from Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalised experiences for today’s leading brands, shows that AI automation has emerged as the primary means by which businesses are looking to grow revenues and operate efficiently.

Following Vonage’s failure to curb spam messages and Twilio’s inadequate systems to reduce scams, the Australian Communications and Media Authority has flagged another company, this time, Australian ticketing firm Ticketek, for sending around misleading 98,000 texts and emails in 2022, and has been fined $515,040 for breaching rules.

COMPANY NEWS: At Signal 2023, Twilio, the customer engagement platform that drives real-time, personalised experiences for today’s leading brands, announced CustomerAI solutions that will unlock the power of artificial intelligence (AI) for hundreds of thousands of businesses. New predictive and generative AI tools, along with CDP innovations that underpin powerful AI use cases, are among the launches.

OpenAI will power generative AI capabilities within Twilio Segment, the Customer Data Platform

Twilio CustomerAI can unlock generative and predictive capabilities for over 300,000 Twilio Customers, now boosted by OpenAI’s GPT-4

COMPANY NEWS: Twilio, the customer engagement platform that drives real-time, personalised experiences for today’s leading brands, announced it will enable companies to create personalised, customer-aware experiences powered by OpenAI.

Data and AI specialist Databricks has announced new partners in its Delta Sharing ecosystem that allows live data to be securely shared from a lakehouse to any computing platform.

Asana's work management platform for organisations has gained new features and product integrations aimed at enterprises.

Experienced Twilio and Salesforce executive joins enterprise automation leader to accelerate innovation and drive business transformation and growth

Enterprise automation software company, UiPath (NYSE: PATH)  has appointed Lee Hawksley as Senior Vice President and Managing Director of Asia Pacific and Japan, effective November 2022.