Displaying items by tag: Triple zero

The government will legislate new rules and enforceable standards on how Australian telcos should communicate outages to their customers.

The number of 4G handsets still in circulation that could lose access to Triple Zero when 3G networks have shut down has dwindled to 102,000, the government estimates.

Australian telco Optus announced it is offering mobile handsets to eligible customers at no cost and other special deals to customers impacted by the 3G shutdown.

The Australian Mobile Telecommunications Association (AMTA) warned all Australians to act now and upgrade their 3G mobile device as major telcos Telstra and Optus will begin to turn off their national 3G networks six weeks from now.

The Australian Communications and Media Authority (ACMA) will prioritise consumer protections in the telco sector this year, as outlined in its newly-released 2024-25 compliance priorities.

The government will begin to implement a set of reforms and rules to improve the emergency call service including a real-time network information during outages and forming a new body in charge to monitor the Triple Zero system, as part of its official response to the review into last year's Optus outage, which affected millions of consumers, businesses, and emergency services.

The 3G shutdown of Telstra and Optus could be delayed as the government noted that customers still using 3G services may be unable to access Triple Zero services.

The Australian Communications and Media Authority (ACMA) has slapped telecommunications company Optus with a $1,501,500 fine after it found that Optus failed to upload the required customer information of about 200,000 mobile customers to the Integrated Public Number Database (IPND) between January 2021 and September 2023.

The Australian Communications and Media Authority (ACMA) has flagged five telcos for sending bulk SMS that breached multi anti-scam and public safety rules, totalling to 50 million messages.

Telecommunications company Optus has disclosed it has logged at least 2697 calls to Triple Zero during its major network outage failed to connect, 10 times more when it only previously reported that only 228 customers had failed to get through to the emergency line.

Telstra continues to be plagued by its Integrated Public Number Database (IPND) woes, and this time, was hit by another non-compliance fine, paying to the tune of $300,000 to the Australian Communications and Media Authority.

A government submission that sought to explain the impact of the Optus outage has revealed two out of three federal communications department staff with Optus mobiles could not dial the Triple Zero on the morning of the Optus outage.

Optus has announced a plan to provide mobile connectivity to practically 100% of Australia by using SpaceX's Starlink satellites.

The Telstra Corporation and Other Legislation Amendment Bill 2021, has passed, guaranteeing that important consumer outcomes continue to be delivered regardless of how Telstra structures itself, both now and in the future through a flexible regulatory framework, the Government contends.

The rollout of Advanced Mobile Location (AML) is now complete in Australia, and all users with an upgraded Android or iPhone handset can access this lifesaving technology.

Australia has completed the rollout of advanced mobile location technology which makes it possible to pinpoint the exact spot from which a triple zero call is made.

Telstra has improved the Triple Zero Emergency Call Service with Advanced Mobile Location on Android and Apple smartphones that have the latest OS updates, assisting emergency services operators to work out where you're calling from.

The telecommunications regulator ACMA has taken action against 15 telcos for failing to provide vital information that supports Australia’s emergency services such as Triple Zero and the Emergency Alert system.

Non-profit consumer action group Digital Tasmania has decried the fact that a $5.2 million investment to upgrade mobile services in Tasmania's west coast region has been limited to just one mobile operator – Telstra.

NEC Australia has devised and delivered a new Triple Zero Emergency Service platform for the Tasmanian Government, replacing the former Telstra analogue telephony service which was scheduled for decommissioning in 2019.