GUEST OPINION: The rise of intelligent virtual assistants (IVAs) powered by Generative AI (GenAI) promises a significant evolution in the field of customer relationship management and contact centres. The technology promises to improve both the efficiency of agents and the quality of service they can deliver.
GUEST OPINION: It’s been in the public consciousness for little more than a year, yet generative artificial intelligence (Gen AI) is already being used by everyone from school students to chief executive officers.
Proven channel and sales executive to lead channel-first strategy in the growing region
PAM leader rapidly expands ecosystem to embed privilege controls across IT and security, driving improved security and efficiency
COMPANY NEWS: Delinea, a leading provider of solutions that seamlessly extend Privileged Access Management (PAM), today announced that it has added more than four hundred integrations, tools, applications and downloads to the marketplace in the Delinea Platform since March 2023.
Security, performance and reliability company Cloudflare has announced new Zero Trust integrations with Atlassian, Microsoft, and Sumo Logic.
GUEST RESEARCH: In response to the market’s failure to provide security solutions geared toward mid-size companies, cyber security innovator Coro introduces industry-first financing program to make all-in-one, enterprise-grade cyber protection immediately accessible to every growing business.
While medium sized enterprises are typically slow to invest in operational improvements, they have much to gain from embracing new generation financial software
GUEST OPINION by Claudia Pirko, ANZ Regional Vice President, BlackLine: Too large to pivot on a sixpence, too small to drop big bucks on products and processes to help their operations run more smoothly and cost effectively…many mid-sized Australian businesses are behind the eight ball, when it comes to spending money on solutions that increase efficiency internally.
The majority of money remitters reviewed by the ACCC are now giving consumers the tools they need to easily compare the total price of international money transfers, according to the competition watchdog, the ACCC.
Canva is celebrating its customers' ability to design, schedule, and post content to Instagram Business accounts, plus seven other social platforms in one subscription.
Whether you’re a small business, a huge enterprise or somewhere in between, Bitrix24 delivers an incredibly integrated online workspace with all the tools you need in one online suite, accessible from any device, with a virtual office, video calls, tasks and projects, a CRM, contact centre, website and online store builder, and more!
Whether you’re a small business, a huge enterprise or somewhere in between, Bitrix24 delivers an incredibly integrated online workspace with all the tools you need in one online suite, accessible from any device, with a virtual office, video calls, tasks and projects, a CRM, contact centre, website and online store builder, and more!
GUEST OPINION by Peter O’Connor, Vice President Sales Asia Pacific, Snowflake: Keen to find ways to stay a step ahead of their competitors, growing numbers of organisations are embarking on new data science projects. Properly designed and implemented, such projects can provide valuable insights into everything from market sentiment and mood to the performance of manufacturing facilities and supply chains.
Unified communications and collaboration tools (UCC) are the new “office of the future” staple in Australia’s digitally-driven office, and anticipated to improve employee and business outcomes such as operational efficiency, employee productivity, and customer and client satisfaction, according to a new survey.
Accounting software provider Jazoodle has been busy, with lots of exciting enhancements promised in an email update to its customers, from simplified pricing, to pending MYOB and Quickbooks compatibility.
If you want to get granular visibility and control over the whole kit and caboodle that is your business, or the businesses of your clients, Jazoodle's platform gives you the knowledge and insight you need.
Dropbox Professional delivers "business-grade" tools to individual users, with Dropbox Showcase delivering tools to share content professionally and measure engagement, with Smart Sync yet another new tool.
Systems integrator and IT services company Ajilon, crisis communications company AtHoc and integrated multi-sensor analytics provider iOmniscent have come together with Microsoft to develop solutions designed to reduce crime, decrease costs and improve operational effectiveness for Australian cities.
Warsaw, Poland - February 8, 2010 - SharkTime Software today introduced wList 2.1, the next release of its powerful directory listing software with few new features including comfortable right click context menu, character encoding selection and export to HTML web page or M3U8 playlist.
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