Displaying items by tag: TIO

A new regulatory framework is needed to address the 51,854 phone and internet regional complaints plaguing consumers in remote areas, according to the Telecommunications Industry Ombudsman (TIO).

Australian telco complaints have declined year-on-year, claims the latest Communications Alliance Complaints-in-Context Report.

An Australian Communications Media Authority (ACMA) investigation has found that BSC WA, trading as Star Telecom, transferred customers to its services without their consent, breaching the Telecommunications Consumer Protections (TCP) Code.

Millions of Australians have been hit hard by Optus' outage, which may be the longest and largest shutdown in recent history, but will the telecommunications company's subscribers be compensated by the inconvenience it caused?

The Australian Communications and Media Authority has released a report showing that consumer telco complaints have risen in the past year, contradicting a recent report by the TIO.

Telecommunications industry body Communications Alliance has welcomed a further 16.5% fall in the volume of customer complaints to the Telecommunications Industry Ombudsman (TIO) at a time of “financial stress for many Australians”.

Complaints from phone and internet consumers decreased 16.5% in the last year ending 30 June 2023 but nearly half of complaints are now financially related, according to the Telecommunications Industry Ombudsman’s Annual Report 2022-23.

A large number of phantom carriage service providers from Australia's 1,500 telecommunications retailers are making it harder for the government to regulate the telco sector, according to a discussion paper released last week.

The Telecommunications Industry Ombudsman has introduced the “Hardship and Extra Care” queue to improve complaint handling process for customers who need specialised support in response to recommendations logged to TIO’s Independent Review last year.

"The current rules in the telecommunications sector are no longer fit for purpose," according to the Telecommunications Industry Ombudsman, and should be changed to improve consumer protections.

Australia’s telcos have maintained record-low complaint rates according to the latest Complaints in Context Report released today by telecommunications industry body, Communications Alliance.

The Telecommunications Industry Ombudsman (TIO) received over 3,000 complaints from consumers experiencing financial hardship over the last 12-months to the end of March this year.

Australia’s telcos have maintained record-low complaint rates according to the latest Complaints-in-Context Report, released by Communications Alliance.

The number of complaints received between October and December 2022 increased by 9.9%, the Telecommunications Industry Ombudsman’s (TIO) Quarter Two Complaints Report showed.

Residential consumers and small businesses lodged only 16, 310 complaints between July to September 2022, a decrease of 8.6% compared to the previous quarter and 23.9% compared to the same period last year, according to the Telecommunications Industry Ombudsman’s Quarter One Complaints Report.

The average number of complaints per service to the Telecommunications Industry Ombudsman (TIO) fell to a record low in July-September, declining for the third consecutive quarter, according to Communications Alliance’s Complaints-in-Context Report.

Complaints about phone and internet services decreased 33.4% in the last financial year ending 30 June 2022, but despite this poor mobile coverage was the most prominent issue for telco services, according to the latest report from the Telecommunications Industry Ombudsman (TIO).

The Telecommunications Industry Ombudsman yesterday released a report highlighting the key drivers behind complaints about mobile services.

Limni Enterprises, formerly known as Red Telecom, has been fined $450,000 for allegedly failing to pay $63,000 to seven customers.

The Board of the Telecommunications Industry Ombudsman has appointed Cynthia Gebert to the role of Ombudsman for a five-year term.