Displaying items by tag: Telecommunications Consumer Protections (TCP) Code

The ACCC response to the latest draft of the Telecommunications Consumer Protections (TCP) Code validates “long-held consumer concerns” about the suitability of self-regulation to protect telecommunications consumers, according to the peak body for consumer representation in communications.

Australia’s telcos continue to achieve very low complaint rate numbers from customers, despite continued cost-of-living pressures having contributed to increased complaints in other industry sectors, accordng to the latest Complaints in Context report from telecommunications industry body Communications Alliance.

Regulatory expert Michael Cosgrave has been appointed as Independent Adviser (IA) on the revision of the Telecommunications Consumer Protections (TCP) Code.

Australia’s telcos have maintained record-low complaint rates according to the latest Complaints in Context Report released today by telecommunications industry body, Communications Alliance.