Displaying items by tag: telcos

Bulk messaging company SMSGlobal has been directed by Australia’s communication and media services regulator to comply with anti-scam rules after finding it breached the Reducing Scam Calls and Scam SMs Industry Code. 

The competition watchdog the ACCC has released its final report outlining the findings of an inquiry into whether nine wholesale telecommunications services should continue to be regulated.

Consumers and small businesses made 14,671 phone and Internet complaints between October and December 2023, an increase of 13.4 percent compared to the previous quarter, but a 17.9 percent decrease compared to the same time last year, according to the latest data from the Telecommunications Industry Ombudsman (TIO).

Australia’s telcos continue to achieve very low complaint rate numbers from customers, despite continued cost-of-living pressures having contributed to increased complaints in other industry sectors, accordng to the latest Complaints in Context report from telecommunications industry body Communications Alliance.

GUEST RESEARCH: Radware, a leading provider of cyber security and application delivery solutions, released its first half 2023 global threat analysis report.

COMPANY NEWS: CommScope announced it has been selected by leading neutral host service provider Jtower to be its partner in providing network operators with greater access to shared broadband infrastructure. Through the partnership, Jtower will provide outdoor infrastructure sharing for network operators using CommScope's RF technologies and solutions such as antennas, filters (duplexers) and coaxial cables.

"The current rules in the telecommunications sector are no longer fit for purpose," according to the Telecommunications Industry Ombudsman, and should be changed to improve consumer protections.

Australia’s telcos have maintained record-low complaint rates according to the latest Complaints in Context Report released today by telecommunications industry body, Communications Alliance.

The telecommunications industry regulator, the Australian Communications and Media Authority (ACMA), has taken action against a number of telcos after compliance failures were used by scammers to send SMS road toll, Medicare and Australia Post impersonation scams to consumers.

Telecommunications industry body Communications Alliance has updated its guideline for telcos to assist support Australians affected by domestic and family violence.

The Telecommunications Industry Ombudsman (TIO) received over 3,000 complaints from consumers experiencing financial hardship over the last 12-months to the end of March this year.

Telecommunications industry body Communications Alliance has thrown its support behind the Federal Goverment’s plans to establish an Australian Sender SMS ID registry, as a means of combatting SMS-based scams and fraud.

Australian telco providers are failing to meet the expectations of Australian customers, according to new research from low-code platform provider Pegasystems.

Australia’s telcos have maintained record-low complaint rates according to the latest Complaints-in-Context Report, released by Communications Alliance.

GUEST OPINION Modica, a company that says it specialises in “high volume, enterprise messaging solutions”, is the first to breach Australia’s new anti-SMS scam rules.

Changes to Australia’s Telecommunications Numbering Plan to further support scam reduction activities and improve the allocation of phone numbers, have been announced by the telecommunications industry regulator the Australian Communications and Media Authority (ACMA).

Most telcos have tended to save their best smartphone or service discounts and incentives for new customers but that is set to change as telcos will now instead offer best discounts and rewards to existing customers that use digital e-care and sales tools that do not need a human agent support, according to a GlobalData prediction.

Smaller broadband providers continued to increase their share in the NBN wholesale market and expand their presence across the NBN in the September quarter 2022, the ACCC reports.

Australians are remaining loyal to their mobile providers even if it costs hundreds of dollars, a Finder research reveals.

Smaller broadband providers increased their market share in the NBN wholesale market in the June quarter 2022, and a record number of telcos now have their networks connected to the NBN at all of the available physical locations, according to a new report by the competition regulator, the ACCC.