Displaying items by tag: ServiceNow

AI platform for business transformation ServiceNow and integration and automation provider Boomi vowed to elevate customer experience through AI-powered self-service with ServiceNow Technology Provider Service Management (TPSM).

British telco BT Group and platform-as-a-service company ServiceNow have announced an expanded strategic relationship aimed at improving customer and employee experiences.

British telco BT has inked a multi-year agreement deal with ServiceNow, which will extend service management capabilities to all BT units.

Digital workflow company ServiceNow has announced new leadership in Australia and New Zealand with the appointment of Barry Dietrich as Group VP ANZ from the start of June, and former Telstra head David Thodey AO in a strategic advisory role.

Digital infrastructure company Equinix unveiled the Equinix Fabric Cloud Router, a new virtual routing service to help businesses connect applications and data across multiple clouds and on-premise deployments.

AGL, Data#3, Bupa, NAB, Powerlink Queensland, Rest Super and Suncorp are among the first Australian companies to trial Microsoft 365 Copilot.

COMPANY NEWS: F5 has announced its continued support for Cloud Native Computing Foundation’s OpenTelemetry, an open source framework providing a standardised collection of tools to instrument, generate, capture, and export telemetry data (metrics, logs, and traces) to help IT teams better analyse their solutions’ performance and behaviour.

GUEST OPINION: As the Australian workforce braces itself for the rise of artificial intelligence (AI) and automation, individuals must adapt by acquiring new skills. By doing so, Australians can secure better-paying jobs and embark on more fulfilling career paths, while also leading to increased efficiency and competitiveness for the country that has recently seen record declines in productivity.

COMPANY NEWS: Lucid Software, the leader in visual collaboration software, today announced the launch of its latest APIs and developer platform, which will enable Lucid users and partners to better streamline their workflows by creating, publishing, and distributing their apps and integrations within the Lucid Visual Collaboration Suite. Top partners utilizing the APIs and developer platform at launch include Salesforce, Slack, ServiceNow, and Notion.

Gas and electricity provider Jemena has chosen the Salt Security API Protection Platform to protect its critical gas and electricity infrastructure.

API protection specialist Cequence Security has updated its unified API protection platform, allowing customers to rapidly deploy API security testing with built-in generative AI automation, protect users from online fraud, and operationalise security findings with low-code/no-code workflows.

Juniper Networks has announced a partnership with ServiceNow to deliver end-to-end automation for Managed Service Providers and Enterprises.

Cloud workflow provider ServiceNow and GPU vendor Nvidia are collaborating to apply enterprise-grade generative AI capabilities to business processes.

Customer retention specialist Pendula has appointed Lance Callaghan to the role of head of information security.

British telecommunications provider BT has partnered with CX platform provider Five9 to offer Five9 Intelligent CX platform to new and existing customers as a managed service to help fully digitalise workplace through tighter integration with existing voice, digital channels, unified communications and customer relationship management systems.

Joint solutions make Claroty’s XIoT asset discovery and vulnerability management insights available via the ServiceNow platform

COMPANY NEWS: Claroty, the cyber-physical systems protection company, today announced it has further expanded its footprint within the ServiceNow ecosystem by releasing a new set of native integrations leveraging the Service Graph Connector (SGC) and Vulnerability Response (VR) infrastructure. These new integrations enable ServiceNow’s CMDB and VR products to ingest in-depth details of cyber-physical systems across the Extended Internet of Things (XIoT), which are automatically discovered and profiled by Claroty. As a result, customers gain a comprehensive, centralised asset inventory, the ability to identify and take action against vulnerable assets, and the power to drive efficiencies and reduce risks where it matters most.

New research by ServiceNow reveals that Australian consumers spent a staggering 96.5 million hours trying to resolve customer service issues in 2022. With 93% of Australians changing their spending habits due to cost-of-living pressures, businesses are facing an uphill battle as complaints climb and consumers consider taking their business elsewhere.

ServiceNow has announced a major partner program transformation with a multi-year vision, including a new partner development fund. The Now platform is a $500 billion market for partners.

AI-powered customer intelligence platform Dialpad announced new updates to its app ecosystem for easy integration, improve customer and employee experiences, and customise workflows for communication and collaboration.

COMPANY NEWS: Professional services firm KPMG has partnered with security provider Vectra to bolster its AI-driven behavioural attack intelligence with KPMG’s Cyber Security services.