Displaying items by tag: Report

GUEST RESEARCH  ProHance, a new-age workplace analytics and operations enablement platform, today released the results of its latest Global Productivity Benchmarking Report.

New Relic State of Observability for Industrials, Materials, and Manufacturing report shows 44% of respondents say the adoption of AI technologies are driving the need for observability, with 65% able to resolve incidents faster after adoption

GUEST RESEARCH:  Analysis identifies ransomware trends across various industries and geographies

GUEST OPINION:  The rise of intelligent virtual assistants (IVAs) powered by Generative AI (GenAI) promises a significant evolution in the field of customer relationship management and contact centres. The technology promises to improve both the efficiency of agents and the quality of service they can deliver.

COMPANY NEWS:  

• The vast majority (80%) have increased their year-on-year investment in generative AI
• Three quarters agree it is helping drive revenue and innovation
• Almost all organizations (97%) allow employees to use generative AI in some capacity

COMPANY NEWS:  ProHance, a new age workplace analytics and operations enablement platform has been recognised as an Enterprise High Performer in G2's Summer 2024 report on Workforce Management for the Asia Pacific region.

GUEST RESEARCH:  AI has seen a meteoric rise in adoption in Australia in recent months, and it shows no signs of slowing down. With clear benefits across all industries and stages of business maturity, leaders have high hopes for the technology. However, Australian businesses are facing challenges on two fronts: the digitalisation of companies is moving too fast for many decision-makers, and skilled workers are in short supply.

COMPANY NEWS:  Check Point Harmony Mobile is Recognised for its robust mobile security, a top component of its Infinity Platform

GUEST RESEARCH:  In a world first, Prime Day Australia will run for six days this year (Tuesday, July 16 at 12.01am AEST to Sunday, July 21), with significant growth predicted for 2024, according to new research from global marketplace leader, Pattern.

GUEST RESEARCH:  New Relic State of Observability for Energy and Utilities report reveals 40% of respondents experience high-business-impact outages at least once a week, with providers embracing observability and AIOps to reduce the impact 

GUEST OPINION:  Everything seems to be connected these days.

COMPANY NEWS:  The New CloudGuardWAF-as-a-Service offers a fully managed, scalable solution empowering businesses to navigate the digital world with confidence and resilience

The whistleblower tech company will supply ethics management SaaS solution EthicsPro to Australian enterprises

Report It Now™, a global provider of ethical reporting services, today announced the national launch of its EthicsPro® ethics software-as-a-service (SaaS) platform in Australia. The platform is designed to support organisations of all sizes to comply with the complex regulatory landscape surrounding whistleblowing and ethical conduct.

GUEST RESEARCH:  An industry-first study by global ecommerce accelerator, Pattern, has shown that despite their surging popularity, Australian consumers hold negative views on the quality of the products sold on emerging marketplaces Temu and Shein.

Kore.ai, a leader in enterprise conversational and generative AI platform technology, has unveiled its annual 2024 Agent Experience (AX) and Customer Experience (CX) Benchmark Reports, featuring historic findings that indicate the increased global acceptance of automation and self-service solutions.

The majority of financial institutions including banks are struggling to take advantage of new payment offerings and stronger cybersecurity because their core systems haven’t been modernised, according to a new retail banking report.

Security culture has increased year over year in ANZ, but remains behind the global average.  High risk industries like Government, Banking and Healthcare score well below global average.

GUEST RESEARCH:  Notable findings from the research also show resurgence of living-off-the-land attacks, continued cyberattack commoditisation, and ransomware decline

COMPANY NEWS:  Company’s position as closest to the centre of the GigaOm Radar reflects its industry-leading innovation and ability to deliver the highest value to customers

COMPANY NEWS:  Partners highly rate WatchGuard for delivering a top partner experience, programs and enablement, and sales engagement.