Displaying items by tag: Qualtrics

Australasian technology-based customer insights agency Perceptive has partnered with management company Qualtrics to provide the agency’s clients direct access to market research and technologies, services, and expertise to uncover market, customer, and brand insights.

COMPANY NEWS: Qualtrics, the leader and creator of the experience management (XM) category, today announced Flight Centre, one of the world’s largest travel retailers and flagship brand of Flight Centre Travel Group, is using Qualtrics AI to enhance customer experience and agent productivity through a new ability to analyse and respond to every piece of structured and unstructured customer feedback being shared with the company.

COMPANY NEWS: Qualtrics Partner Network (QPN) members are leveraging Qualtrics AI to scale customer and employee experiences around the globe. As part of Qualtrics’ $500 million commitment to AI initiatives, companies like Amazon Web Services (AWS), Bain, EY, Deloitte, Farlinium, Kipsu, and WorkJam are using the latest innovation from the Qualtrics developer platform to innovate on new experience management solutions and services.

COMPANY NEWS: Qualtrics, the leader and creator of the experience management (XM) category, and Bain & Company, creators of Net Promoter Score and Net Promoter System, today announced an expanded go-to-market partnership that integrates Bain’s proven customer experience methodologies with the power of Qualtrics AI to accelerate customer experience innovation and enable clients to more effectively measure, manage, and improve customer and employee experiences.

COMPANY NEWS: Qualtrics, the leader and creator of the experience management category, today unveiled new AI-powered innovations across XM for Customer Experience empowering organisations to understand and build connections at scale, with every customer, and personalise the customer experience at speed and scale across every channel.

COMPANY NEWS: Qualtrics, the leader and creator of the experience management (XM) category, today introduced new capabilities, generated by Qualtrics AI and trained on the world’s largest database of human sentiment, that exponentially increase organisations’ ability to understand and build connections with every customer, prospect and employee, especially the ones who rarely share direct feedback.

COMPANY NEWS: Qualtrics, the leader and creator of the experience management (XM) category, today announced the appointment of Gurdeep Singh Pall as its first-ever president, AI strategy.

New, flexible pricing and packaging will help organizations deliver better customer experiences, empower managers and teams, and take their strategic research to the next level.
Three new suites will enable every Qualtrics® customer to leverage advanced AI capabilities and more easily scale their Qualtrics investments for the future.

COMPANY NEWS: Today, Qualtrics is announcing the release of three new, innovative AI-powered suites: XM® for Customer Experience helps organizations deliver better, AI-powered experiences in contact centers and across every physical and digital touchpoint; XM for Employee Experience, to help organizations engage teams, improve manager effectiveness, and make informed people decisions; and XM for Strategy + Research, to help companies better understand markets and customer preferences, design products people love and improve their brand.

GUEST RESEARCH: More than two-thirds (69%) of consumers in Australia believe brands need to improve their customer service support outside of traditional operating hours, with the majority (85%) saying current self-serve chatbots can’t solve their issues and they’d prefer human assistance, according to new research from Qualtrics.

Cloud risk and threat detection company Rapid7 has appointed Anita Moorhouse as partner director APJ to spearhead the company’s channel partnerships in the region.

Legal practice management software specialist Actionstep has appointed Michael McKell to the role of Australia regional director.

GUEST RESEARCH: Just over half of Australians and New Zealanders (53%) said their experiences of interacting with government services directly affect how they vote, according to new Qualtrics research released today, with 25% saying it has a significant impact.

New joint capabilities from ServiceNow and Qualtrics help companies deliver personalised service experiences.

Men’s health charity organisation Movember deploys Qualtrics’ CustomerXM to drive improvements to its programs and fundraising activities.

Global document productivity software company Nitro Software has released research which it says shows that while there is some desire to return to the office, most employees want to continue working from home (WFH) in some capacity and expect employers to offer remote work options post-pandemic.

Qualtrics has announced the expansion of its public sector operations to help governments across Australia and New Zealand improve the experiences they deliver to residents and employees. Qualtrics is used by over 150 government departments and agencies in ANZ, and over 750 globally.

COMPANY NEWS: Experience management provider Qualtrics in its report says that 75% of 17,000+ global consumers turned to the internet to shop online. As the volume of digital transactions increase, Qualtrics offers new solutions to help companies study consumer behaviour.

Australian companies are poised to recover from the COVID-19 pandemic, and this recovery will usher a change in consumer behaviour, according to a study. As customer sastisfaction soar, the study recommends "companies should adapt to the new normal" to deliver different experiences to attract and retain loyal consumers. 

Customer experience vendor Qualtrics has appointed Jason Laufer to the role of country manager for Australia and New Zealand.

Customer experience management provider Qualtrics has appointed Brigid Archibald as managing director for the Asia Pacific and Japan (APJ) region.