Displaying items by tag: Natural Language Processing (NLP)

Customer experiences and information discovery have evolved since the creation of the first search engine and simple keyword search. As modern computing gets faster, user expectations continue to accelerate. Speed, relevance, and customised experiences are now the baseline of customer expectations. An impressive 75% of customers say they’ll likely spend more on a business that gives them great service.

New research from AI-driven chatbot Sapia.ai has found that chat-based interviews are one of the fairest means of evaluating candidates with a disability.