Displaying items by tag: Messaging

Growing from a developer-first programmable telephony platform, Twilio products are now embedded in organisations big and small worldwide. About a third of the world's email goes through Twilio SendGrid, while companies like Electrolux have replaced their contact centres with Twilio Flex.

Well-known global messaging platform Burst SMS is now Kudosity, reflecting the brand's curiosity about its customer's customers, which in turn leads to insights to innovation to value - to kudos. Hence, Kudosity.

A new study has revealed that mobile operators will lose out to OTT business messaging providers such as Messenger, WeChat and WhatsApp to the tune of US$2.5 billion next year – an increase of 20% over 2022.

End-to-end encrypted messaging platform Signal will phase out support for plaintext SMS and MMS messages in its Android app over the next few months.

The partnership bundles Springboard’s business intelligence platform with Cataleya’s switching solutions to rapidly optimise, accelerate, and transform voice and messaging

COMPANY NEWS: Springboard, a provider of business intelligence solutions for the telecoms industry, has partnered with Cataleya, an innovator in IP-based real-time communication services, to offer combined business intelligence and switching infrastructure solutions. The companies will develop bundled solutions based on service provider requirements and tailor capabilities to meet the unique needs of customers.

Springboard has also adopted Cataleya’s session border controller (SBC) solution Orchid Link and integrated it into its platform. Service providers gain access to a global switching infrastructure that can be fully managed by Springboard. Springboard fully migrated to Cataleya’s solution in the first half of 2022.

“We’re taking our business to another level, and a critical component of that is underpinning our platform with flexible infrastructure and having good partners. Cataleya has a trusted solution that we can use to serve our customers around the world. As we grow globally, Cataleya is ready to help us to scale up efficiently,” said Andrew Whitelaw, Founder and CEO at Springboard. “We are also excited to go to market with a bundled offering with Cataleya. There are synergies between our capabilities and service provider customers gain an end-to-end solution for connecting, optimising and increasing the productivity of their voice and messaging businesses.”

Springboard has been serving Tier 1 telcos, regional carriers and a whole range of service providers in the voice and messaging market for more than two decades. It provides revenue assurance, rate management, billing and GP, switch management, DID management, and traffic and routing analysis in a single platform. Springboard is continually developing new features and capabilities for its customers and sharing innovation across its user base.

“Springboard offers a comprehensive BSS platform that includes business intelligence, OBR mitigation, DID management and a range of features that support service provider growth. It offers a lot of capabilities in a single platform. When bundling Springboard and Cataleya together, service providers are able to rapidly optimise, manage and grow their businesses with a simple and powerful model,” said Andreas Hipp, Founder and CEO at Cataleya. “I’ve known Andrew for many years and the best thing about Springboard is that the team are really easy to work with and they’re always building new features that benefit users.”

Cataleya simplifies the deployment of IP-based real-time communication services with a model focused on ease of deployment and efficiency. It offers an SBC, messaging and A2P management platform, as well as a hosted BSS solution to enterprise and wholesale carrier customers. Cataleya uses Machine Learning (ML) and Artificial Intelligence (AI) to monitor real-time network and user behaviour and deliver revenue assurance and operational intelligence tools.

About Springboard

Springboard provides a comprehensive platform for managing and optimising voice and messaging businesses with a flexible model for developing bespoke capabilities. The Springboard platform enables local and global service providers to automate, accelerate and optimise their businesses and adapt to changing demands. It provides revenue assurance, rate management, billing & GP, switch management, DID management, and traffic and routing analysis in a single platform. Since 1999, Springboard has been trusted by Tier 1 telcos, regional carriers and a whole range of service providers in the voice and messaging market.

The total value of the global mobile business messaging market will increase from US$48 billion in 2022 to US$78 billion by 2027, according to a new research report.

New technology designed to streamline communication between hospitals and community health providers is allowing clinicians to share important patient information faster and improve patient care.

Slack kicked off its Frontiers conference today with significant news that will change how Slack apps are built and make it easier for programmers and non-programmers alike, with news that metadata can be sent with messages for better automation, and with news that SlackConnect will receive a massive scale boost.

The Facebook-owned messaging platform WhatsApp has added an extra layer of security to the app which offers its two billion users end-to-end encrypted messaging.

Customer messaging and payments platform Podium has set up shop in Australia.

The proposed acquisition of Slack Technologies by Salesforce will not be opposed by the competition regulator the ACCC.

In what is a clever marketing ploy for the Viber messaging, voice and video calling app, its CEO is making an appeal to Australians to use its services, with Viber stating it cut all business ties with Facebook back in June 2020.

Westpac has announced new measures intended to reduce the use of online and mobile banking to send abusive messages.

An appeals court in the US has dismissed a request from the Department of Justice that it be allowed to institute an immediate ban on Apple and Google offering the WeChat app for download in their respective mobile app stores.

Designed for kids 4 years of age and up, the Tobi Robot Smartwatch is self contained, needing no phone app, but has a cool interactive robot, fun games with augmented reality, fitness features, two cameras and more - plus it tells the time!

Mobile business messaging traffic is forecast to reach 2.7 trillion this year, up from 2.5 trillion last year, driven primarily by growth in the retail sector during the COVID-19 pandemic.

Global SMS business messaging traffic will reach 3.5 trillion messages in 2020, rising from 3.2 trillion in 2019 - representing a growth of 7%, despite the economic impacts of COVID-19, according to a new research report.

Smart watches have come of age, with the latest being a sub-$200 model called the MOVETIME Family Watch, letting parents stay in touch with 4G calls, video calls, photo sharing, messaging and GPS tracking.

Optus has introduced a digital messaging service for customers that allows them to interact with the telco via a 24/7 direct line of communication with its care teams.

Revenue opportunities for mobile operators, outside of voice, messaging and mobile data termination, will reach US$120 billion by 2024 - up from US$67 billion this year, according to a new report.