COMPANY NEWS: Kore.ai, a leader in enterprise conversational and generative AI platform technology, announced today that two of its products, Kore.ai XO Automation and Kore.ai Contact Center AI are now available in AWS Marketplace, a curated digital catalogue that customers can use to find, buy, deploy, and manage third-party software, data, and services to build solutions and run their businesses.
Customer experiences and information discovery have evolved since the creation of the first search engine and simple keyword search. As modern computing gets faster, user expectations continue to accelerate. Speed, relevance, and customised experiences are now the baseline of customer expectations. An impressive 75% of customers say they’ll likely spend more on a business that gives them great service.
PRODUCT ANNOUNCEMENT: AI Search Grader analyses brand awareness and sentiment across AI chatbots as more customers turn to tools like ChatGPT for search
GUEST RESEARCH: Tencent Cloud, the cloud business of global technology company Tencent, today announced its recognition as a Challenger in the 2024 Gartner Magic Quadrant for Communications Platform as a Service (CPaaS). In terms of its ability to execute, Tencent Cloud has secured the highest position among all cloud service providers in the Asia-Pacific region.
Posts made on Reddit will be used for training OpenAI's ChatGPT under an agreement struck between the two companies.
Japanese multinational information technology company NEC has further developed its NEC cotomi Pro and NEC cotomi Light, two new generative AI Large Language Models (LLM) featuring updated training data and architectures.
COMPANY NEWS: The latest platform upgrades help elevate effectiveness and results while reducing costs
GUEST OPINION: Artificial intelligence has transformative potential for driving value and insights from data. As we progress toward a world where nearly every application will be AI-driven, developers building those applications will need the right tools for creating experiences from these applications. This is why we’re excited to announce the addition of vector search to the InterSystems Iris data platform.
COMPANY NEWS: NEC Corporation (NEC; TSE: 6701) has developed a marketing strategy planning & effectiveness simulation technology that utilizes generative AI to identify latent needs of customers and generate optimal measures. According to an NEC survey, this is the world's first technology that can automatically visualize customer interests and preferences (i.e. psychograhic attributes), generate measures, and predict customer responses to those measures. NEC aims to launch services with this technology in 2024.
GUEST OPINION: The cloud has the potential to deliver tremendous opportunities for businesses across all sectors. Many businesses can capitalize on the benefits associated with intelligent automation (IA) in the cloud and manage effective migration.
COMPANY NEWS: Kyndryl, the world’s largest IT infrastructure services provider, today announced an expanded partnership with Google Cloud to develop responsible generative AI solutions and to accelerate adoption among customers.
SaskTel’s digital mobile brand Lüm Mobile has tapped IT software solutions provider Alepo to launch Lümbot, an AI-powered virtual agent to provide customer support experience.
GUEST OPINION: Artificial intelligence (AI) has been catapulted into the spotlight this year with the launch of ChatGPT, and the subsequent release of large language models like Google Bard and Meta’s Llama.
COMPANY NEWS: WatchGuard Technologies, a global leader in unified cybersecurity, today announced the release of its 2024 Cybersecurity Predictions. WatchGuard’s latest annual batch of predictions covers the most prominent attacks and information security trends that the WatchGuard Threat Lab research team believes will emerge in 2024, including malicious prompt engineering tricks targeting large language models (LLMs), managed service providers (MSPs) doubling down on unified security platforms with heavy automation, “Vishers” scaling their malicious operations with AI-based voice chatbots, hacks on modern VR/MR headsets, and more.
GUEST OPINION: Technological development is often the result of aspiring to augment the experiences of its consumers. Over the past few years, this notion has only been reaffirmed, with tech powering users through lockdowns, macroeconomic turbulence, and other crises. 2023 has been a transformational year, with both existing technologies and novel innovations revolutionising the way organisations work. In 2024, enterprises will continue to embrace further updates to technological measures that design a better digital environment for everyone.
COMPANY NEWS: Dell Technologies and Hugging Face are collaborating to make it easy for enterprises to create, fine-tune and implement their own open-source generative AI (GenAI) models with the Hugging Face community on industry-leading Dell infrastructure products and services.
The industry’s first end-to-end AI monitoring solution empowers engineers to build and run LLM-powered AI applications with data and insights to optimize performance, quality, cost, and compliance
MongoDB and AWS have jointly announced the two companies are optimising Amazon CodeWhisperer to provide enhanced suggestions for application development and modernisation on MongoDB developer data platform, adding to the billions of lines of Amazon and publicly available code that CodeWhisperer is trained on.
Industrial handheld devices manufacturer Zebra Technologies Corporation has demonstrated a generative artificial intelligence large language model application running on its Qualcomm-powered mobile computers without needing any connectivity to the cloud.
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