With markets in both Australia and overseas, Koala saw the need for a single overview of payments and consolidated reporting functionality.

Koala picked Adyen because of its capability to provide rich payment data, transaction visibility, and actionable insights across multiple markets, which are crucial components for the brand.

“Adyen is the ideal partner to support Koala’s international expansion into new markets like Japan. We were won over by the hassle-free integration into cloud-based commerce tools and automated reporting which gives us rich and actionable insights,” said Koala group financial control director Belinda Judd.

Through its single platform, Adyen provides Koala with an integration that unlocks all relevant payment methods in strategic regions without having to add multiple local contracts or partners.

This enables Koala to connect to all major card schemes and key local payment methods preferred by consumers.

“Adyen also helps us offer popular payment methods, and delivers a fast, seamless and secure checkout experience—which is non-negotiable for today’s shopper. Adyen gives us confidence in our payment infrastructure, which is essential as we continue to scale from Australia to the world,” said Judd.

Furthermore, Adyen’s risk management tools defend against unwanted chargebacks. Adyen’s automated tools free Koala from having to manually identify suspicious shopper behaviour.

Its single platform optimises the payment flow in real time—ensuring that Koala can find the best content for a payment request possible to get the best outcome.

This includes having optimal settings for each market for higher authorisation rates and a better checkout experience.

“Like any business, entering new markets comes with unique challenges. We are delighted that Koala has selected Adyen’s payments platform to power its international expansion. Our technology will enable seamless transactions and unified commerce experiences on a global scale,” said Adyen country manager Australia and New Zealand Hayley Fisher.