Displaying items by tag: John Stanton

Australia’s telcos continue to achieve very low complaint rate numbers from customers, despite continued cost-of-living pressures having contributed to increased complaints in other industry sectors, accordng to the latest Complaints in Context report from telecommunications industry body Communications Alliance.

Telecommunications industry body Communications Alliance has welcomed a further 16.5% fall in the volume of customer complaints to the Telecommunications Industry Ombudsman (TIO) at a time of “financial stress for many Australians”.

Regulatory expert Michael Cosgrave has been appointed as Independent Adviser (IA) on the revision of the Telecommunications Consumer Protections (TCP) Code.

Australia’s telcos have maintained record-low complaint rates according to the latest Complaints in Context Report released today by telecommunications industry body, Communications Alliance.

Telecommunications industry body Communications Alliance has thrown its support behind the Federal Goverment’s plans to establish an Australian Sender SMS ID registry, as a means of combatting SMS-based scams and fraud.

Australia’s telcos have maintained record-low complaint rates according to the latest Complaints-in-Context Report, released by Communications Alliance.

Telecommunications sector executive, Andrew Penn, has been awarded the title of Communications Ambassador 2022 at this year’s ACOMM Awards by telecoms industry peak body Communications Alliance.

The Federal Government says it has taken strong action to shut down scam text messages, making an important regulatory amendment empowering the telecommunication sector to identify and block SMS scams at source.

Telecommunications icon, Mr Gary Smith, has taken out the Australian communication industry’s most prestigious accolade; being awarded the title of Communications Ambassador 2021 at this year’s ACOMM Awards.

The Telecommunications Industry Ombudsman (TIO) released a report on systemic investigations into fraud enabled through phone and internet accounts.

Telecoms industry peak body Communications Alliance has welcomed the push by the Federal Parliament’s security committee to “rein in” the sweeping new hacking powers proposed to be handed to national security agencies under the Identify and Disrupt Bill.

Telecoms industry peak body Communications Alliance has announced the 2021 finalists in the communications industry’s premier awards for excellence - the ACOMMS - which recognise exemplary achievement across 12 categories of endeavour.

The telecommunications industry must improve its response to customers who are experiencing financial hardship, according to Financial Counselling Australia.

Australia’s telcos have urged the Federal Government to to do further work on the Sylvan Review’s recommendations for improving funding of financial counselling.

The three months between October and December 2020 showed a drop in complaints rates for Australia’s telecommunications service providers to the Telecommunications Industry Ombudsman (TIO), according to the telecoms industry peak body Communications Alliance.

Difficulties recognising consumers impacted by family violence, and a better understanding of what a consumer needs to feel safe, are some of the challenges facing telcos when resolving phone and Internet problems, according to a report by the Telecommunications Industry Ombudsman.

Millions of scam telephone calls have been blocked in recent trial initiatives, according to telecoms industry peak body Communications Alliance, in the lead up to the newly announced introduction of a new industry code aimed at stopping scam calls.

Consumer complaints to Australia’s telcos increased by 7.8 complaints per 10,000 Services- in Operation (SIOs) for three months of the July-September 2020 quarter, an increase over the previous quarter’s ratio of 7.4.

The lobby group representing the telecommunications industry has called on the government to accept recommendations made by the Parliamentary Joint Committee on Intelligence and Security and repeal two sections of a law which have allowed numerous state agencies to gain access to Australians' telecommunications metadata.

National electricity and gas industry distribution body Energy Networks Australia (ENA) and telecoms lobby group and peak industry body Communications Alliance have signed a Memorandum of Understanding (MoU) aimed at helping further improve collaboration and knowledge sharing between the two sectors to better respond to emergency situations.