Helia helps home buyers overcome the 20% deposit challenge, which has become harder to achieve with the rising cost of living.

The situation makes it harder to save or meet mortgage repayments, Helia said.

Handling customer transactions means Helia also manages large amounts of customer data.

Given the ever-evolving mortgage lending industry landscape and growing data volumes and increased complexity, Helia sought to upgrade systems and processes to enhance customer experience and mitigate compliance risks.

Thus, it looked for a data governance framework that could connect multiple data sources and cloud systems across the organisation and provide data visibility and oversight.

Helia sought a flexible and scalable data governance framework that could connect multiple data sources and cloud systems across the organisation and provide comprehensive data visibility and oversight.

Thus, it chose Informatica’s Intelligent Data Management Cloud (IMDC) as the AI-powered platform to support Helia’s needs.

It also adopted Informatica’s Cloud Data Governance and Catalogue (CDGC) to provide data while improving trust, literacy, and privacy across the organisation.

Informatica’s solution helped Helia deliver new ways to engage with customers—from chatbots to automated decision-making for claims that improve customer experience.

“By taking control of our data and implementing AI-powered data governance, we’re building a foundation to surpass our customers’ expectations and maximise value from AI,” said Helia data governance leader Michelle Soakell-Ho.

“It was time for Helia to rethink our approach to exceed customers’ needs. Customers and home buyers trust us to be the custodians of their information, and we needed an integrated platform that would allow us to take charge of our data and deliver on its true value,” Soakell-Ho added.

“IDMC enables Helia to build a centralised inventory of its data, enhance its classification processes using our AI-powered platform capabilities for automating processes and enforcing policies to manage this information,” said Informatica ANZ country manager Alex Newman.

“The AI-powered IDMC platform’s cloud-agnostic connectivity allows Helia to seamlessly integrate their diverse data landscape and improve on its foundations with a more robust yet agile data solution that would supercharge their users’ ability to access trustworthy, reliable data to deliver superior customer experience.”

“This flexible cloud-based solution helps deliver a future-proof approach to data governance and allows Helia to take its data capability to the next level with a contextual 360-degree view of high-quality, consistent data and AI-powered insights,” Newman added.

Please click here to see Helia’s customer story.