Displaying items by tag: Genesys

Contact centre platform provider Genesys has released customer highlights for its 2023 fiscal year, reporting impressive numbers for its Genesys Cloud CX family of products, including nearly 30% growth in customers and US$2 billion total revenue growth.

If global contact centre platform provider Genesys had one key take-away message for the approximately 300 delegates to its APAC Partners Summit in Phuket this week, it was that significant numbers of legacy in-premise clients are ripe for the inevitable move to the cloud.

California-based contact centre solutions provider Genesys has expanded its horizons beyond the call centre with the launch of an AI-powered employee engagement system called Genesys Cloud EX.

Enterprise AI specialist Amelia has appointed Brendan Maree to the role of senior sales director, while Samuel La Macchia takes on the role of director of partners and alliances Asia Pacific.

Global cloud provider in experience orchestration Genesys has announced a new Strategic Collaboration Agreement (SCA) with Amazon Web Services(AWS) it says will to help organisations create exceptional experiences through deeper coordination of technologies and intelligent, automated solutions.

Melbourne firm Cyara, which sells the automated customer experience Assurance platform, claims it has ended the financial year 2021-22 with more than 30% growth and a 95% customer retention rate.

Many non-tech companies are early in their digital transformation journey. They know they must invest but it can be a daunting endeavour. However, Genesys senior vice president and general manager APAC Assaf Tarnopolsky says it can be a rewarding journey that delivers magical experiences.

GUEST OPINION It’s no surprise that the future of customer communications technology is in the cloud. In fact, cloud-based contact centres are expected to become a standard productivity tool within the next 10 years.

GUEST OPINION: It’s no surprise that the future of customer communications technology is in the cloud. In fact, cloud-based contact centres are expected to become a standard productivity tool within the next 10 years.

COMPANY NEWS: 8x8, a leading unified cloud communications platform, and Genesys, a global cloud leader in customer experience orchestration, today announced a product integration of 8x8 Work with Genesys Cloud CX. With the new integration, organisations can align agents and the appropriate subject matter experts to quickly collaborate for better customer outcomes.

Cloud customer experience provider Genesys has announced preliminary results for the company’s fiscal year 2022 between February 1 2021 and January 31 2022)., claiming a record-setting fiscal year for the 12 months.

Cloud customer experience provider Genesys and Google Cloud have announced an expansion of their strategic partnership to help organisations connect customer support and experiences in a more distributed, digital world. 

Financial services provider Suncorp is using Genesys Contact Centre to deliver personalised experiences to its ANZ customers.

It's 2021, and digital transformation continues, with well-known pest control and hygiene service provider Flick Anticimex converting 500 users across nearly 50 sites in A/NZ to a new cloud-based solution's thanks to Nexon's knack at cloud and managed service provision.

Fibre and network solutions provider Vocus has introduced a new service to provided dedicated connectivity to leading collaboration solution providers.

Cloud analytics company Teradata has appointed Keith Budge to the newly created role of APJ executive vice president.

Microsoft and Genesys have expanded their partnership to provide a new cloud service for contact centres.

Customer relationship management software provider Genesys has promoted Gwilym Funnell to senior vice president of Asia-Pacific after five years as vice president of its Australia and New Zealand business.

Customer relationship management software provider Genesys has created two new business units which it says will accelerate innovation and address heightened customer demand for its cloud offerings.

Worldwide spending on customer relationship management software grew 15.6% to reach US$48.2 billion in 2018, according to a new research report.