Displaying items by tag: Gen AI

GUEST OPINION:  The rise of intelligent virtual assistants (IVAs) powered by Generative AI (GenAI) promises a significant evolution in the field of customer relationship management and contact centres. The technology promises to improve both the efficiency of agents and the quality of service they can deliver.

GUEST OPINION:  It’s been in the public consciousness for little more than a year, yet generative artificial intelligence (Gen AI) is already being used by everyone from school students to chief executive officers.

Ever since the launch of ChatGPT in November 2022, there’s been speculation about when generative AI will have its “iPhone moment” and go truly mainstream. Understanding what this really means and how it will come about is important for developers looking to build successful gen AI applications.

The launch of ChatGPT in November 2022 saw generative AI explode into the mainstream. Since then, the technology has experienced the fastest adoption rate in history and become instrumental in the way we do business, research, shop and study. While we may be enamoured by the promise GenAI holds, we should also pause and consider any potential detrimental consequences it may have. The environmental impact of GenAI poses a particular challenge until there is wider awareness of how to manage and mitigate its effects.

COMPANY NEWS: Dell Technologies and Hugging Face are collaborating to make it easy for enterprises to create, fine-tune and implement their own open-source generative AI (GenAI) models with the Hugging Face community on industry-leading Dell infrastructure products and services.

GUEST OPINION: Of all the topics currently occupying the minds of IT teams within financial services firms, one of the biggest is artificial intelligence (AI).

COMPANY NEWS: Nutanix, a leader in hybrid multicloud computing, today announced it has been named a Leader in The Forrester Wave: Hyperconverged Infrastructure, Q3 2023, published by Forrester Research.