Displaying items by tag: customer

Artificial intelligence is changing the banking business, with major implications for both traditional and new banks. This shift in the banking industry from traditional, data-driven AI to sophisticated generative AI which offers unprecedented levels of efficiency and customer engagement. In the banking industry, generative AI has the potential to increase productivity by 5% and decrease worldwide spending by $300 billion, according to McKinsey's 2023 banking report. 

COMPANY NEWS:  Kore.ai, a leader in enterprise conversational and generative AI platform technology, today announced the appointment of Richard Oldham as Head of Pre-Sales and Technology for Australia and New Zealand further advancing the company’s presence in the region.

• Nokia, Chorus and 2Degrees announce a pilot 25G PON project, and connect the first customer using existing fiber network assets.
• New Zealand’s Cherry Corp is the first customer in the country to harness the power of 25G PON.The pilot demonstrates the power of fiber to revolutionize business
• practices, enhancing productivity whilst reducing costs and energy consumption.

Finnish telco vendor Nokia has announced that Chorus, New Zealand's largest open-access internet infrastructure company, and 2Degrees, the country’s leading retail service provider, have activated its 25G PON solution in a live commercial network.

COMPANY NEWS: 

• New Chief Customer Officer, Chief Marketing Officer, and Chief Information Security Officer to drive innovation and excellence
• Completion of BeyondTrust executive leadership team positions company for next stage growth

COMPANY NEWS:  Ping Identity, a leading provider of seamless and secure digital experiences, has named Versent as Asia Pacific and Japan (APJ) Partner of the Year for 2023. This award celebrates Versent’s commitment to solving complex business challenges and delivering streamlined modern identity solutions to provide exceptional digital experiences among both public and private enterprises.

COMPANY NEWS:  Unveils Cutting-Edge Service to Combat Fake Location, GPS Spoofing and Beyond

GUEST OPINION by Chris Parker, Vice President of Asia Pacific & Japan at Riverbed: As 2024 accelerates, the Australian IT landscape will be influenced by economic and technological challenges such as resilient inflation, the impact of rate rises, cybersecurity risks, and AI. The upcoming year is set to mark a transformation in how businesses approach their tech investments, handle complexity, and incorporate AI and ML into their operations. Let's explore the key trends poised to define the IT sector in the year ahead.

COMPANY NEWS:  Dynatrace also named a Leader in the 2023 Gartner Magic Quadrant for APM and Observability report and ranked #1 across all six use cases in the 2023 Gartner Critical Capabilities for APM and Observability report

COMPANY NEWS: Cloudian, the leader in enterprise storage for the hybrid cloud, today announced the launch of HyperStore 8 software, a revolutionary unified file and object data management platform that ushers in a new era of storage solutions for both traditional and modern workloads.

GUEST INTERVIEW: Don't be fooled by the name "Future of Field Service", as the site's content reaches far beyond the field. Sarah Nicastro and her team provide leaders across industries and spanning geographies both information and inspiration on how to differentiate their businesses through service and lead through change.

Glenorchy City Council in Tasmania has signed a partnership with Open Office (part of ReadyTech) to implement its flagship Community Central ERP solution, to underpin the delivery of its strategic plan and digital roadmap.

Guest experience and retention platform for the hospitality industry SevenRooms has announced an integration with Cybersource designed to enable hospitality businesses globally to accept payments seamlessly, without the need to manually build or connect to APIs. 

Electronic Direct Mailings (EDMs/eDMs) are the most popular iTWire lead generation tool. While other marketing tools are a key contributor, the EDM does the heavy lifting for many advertising campaigns which can lead to 90% of the leads, and, in our experience, 190 to 350 click-throughs.

Understanding how Covid has changed the way businesses deal with their suppliers will be key to winning and keeping business in 2022, writes Marcus McNamara, Head of APAC, Sana Commerce:  It’s been two years since the virus up-ended life as we knew it, here in Australia and around the world. Businesses have been on a tumultuous journey since that time, with many forced to abandon long standing processes and practices and embrace new ones. Pivoting to digital has been the common theme, with enterprises turning to online platforms and programs to maintain business continuity and interact with their suppliers and customers.

National Broadband Network operator NBN Co has launched new higher speed Internet plans in response to what it says has been strong demand for higher speed services from new customers. The plans include a new “close to” 1Gbps service.

Global enterprise cloud vendor Nutanix has signed an agreement with IT specialist training and professional services company Red Education in a deal aimed at educating, enhancing skills and accelerating certification for Nutanix solutions by its customers and partners in the Australian and New Zealand markets.

Australian home builders, MJH Group, turned to Microsoft Dynamics CRM and Oracle ERP to consolidate its thirty-year volume of data across its brands, finding big dividends in delighting its customers as they embark on some of the biggest financial purchases of their lives.

Global analytics software provider, SAS, has been in campaign management and customer experience for over 15 years. It has now brought the SaaS edition to Australia and New Zealand offering fast access to comprehensive insights within 24 hours from signing up.

Australian-listed fibre networks provider Superloop has entered into a strategic partnership with enterprise-grade network and collaboration solutions company Comscentre to enable the delivery of network, hosted and managed services to Comscentre customers at claimed speeds of 90Gbps and beyond.

Running the vast infrastructure for digital operations software company, BMC, affords its chief information officer Scott Crowder a perspective on the customer experience that extends to the company’s employees, whom he dubs customer zero.