Displaying items by tag: customer service

Outdated technology is the main reason insurance brokers are currently struggling with customer service, at a time when insurance brokers have never been in more demand, a new research report by insurance technology company JAVLN has found.

WesTrac, one of the world’s largest authorised Caterpillar equipment dealers, has successfully implemented a Dematic automated piece picking system for industrial supplies solution, transforming operations and enhancing efficiency and productivity at its Tomago warehouse in New South Wales.

GUEST INTERVIEW: Daniel Wyner is the Chief Executive of ReadyTech's Government and Justice division. He takes us through research that shows there's a disconnect between local government and its residents & customers. The good news is that ReadyTech offers a solution to local governments. Here's what you need to know.

Brother has a new range of super-compact mobile A4 thermal printers - the PJ 800 series, which will help you print anywhere, anytime, from any device.

GUEST INTERVIEW: Don't be fooled by the name "Future of Field Service", as the site's content reaches far beyond the field. Sarah Nicastro and her team provide leaders across industries and spanning geographies both information and inspiration on how to differentiate their businesses through service and lead through change.

Launched in the US in February 2022, Zoom's Contact Center is now available in Australia and New Zealand, with Zoom's regional CX head, Phil Zammit, zooming it with me via iTWireTV on why this is a pivotal point for the entire CX industry, and why customer service is about to dramatically improve.

Launched in the US in February 2022, Zoom's Contact Center is now available in Australia and New Zealand, with Zoom's regional CX head, Phil Zammit, zooming it with me via iTWireTV on why this is a pivotal point for the entire CX industry, and why customer service is about to dramatically improve.

New research by ServiceNow reveals that Australian consumers spent a staggering 96.5 million hours trying to resolve customer service issues in 2022. With 93% of Australians changing their spending habits due to cost-of-living pressures, businesses are facing an uphill battle as complaints climb and consumers consider taking their business elsewhere.

Australian financial management and reporting platform Fathom has received a 2022 International Service Excellence Award (Small Business) from the Customer Service Institute of America (CSIA).

GUEST INTERVIEW: Having just launched a new digital division to service post-COVID demand for business transformations, Brennan is a success story spanning more than 25 years, so what's the secret? Dave Stevens joins iTWireTV for a great chat!

GUEST INTERVIEW: Having just launched a new digital division to service post-COVID demand for business transformations, Brennan is a success story spanning more than 25 years, so what's the secret? Dave Stevens joins iTWireTV for a great chat!

Having happy employees is conducive to better products and services for customers, and better customer service. With TOPdesk offering top class service management software to businesses, there's an added synchronicity to TOPdesk Australia giving its employees family-friendly freedoms, so what are the details?

Having happy employees is conducive to better products and services for customers, and better customer service. With TOPdesk offering top class service management software to businesses, there's an added synchronicity to TOPdesk Australia giving its employees family-friendly freedoms, so what are the details?

Telstra has announced its new group executive for consumer and small business will be Brad Whitcomb, making the jump from chief customer office for NBN Co. He replaces Michael Ackland who has transitioned to chief financial officer.

GUEST INTERVIEW: Have you seen the me&u QR codes at Opera Bar tables and hundreds of other venues across Australia - or even the UK and US? Delivering menus digitally on your device while letting you order instantly saves tons of time, lets venues serve more people properly even with fewer staff, dishes up delicious data and awesome analytics, and even makes leaving a venue as easy as popping out of an Uber without needing to fiddle with credit cards or bills. It's massively transformational, with me&u CEO Katrina Barry joining iTWireTV to explain it all, and more!

GUEST INTERVIEW: Have you seen the me&u QR codes at Opera Bar tables and hundreds of other venues across Australia - or even the UK and US? Delivering menus digitally on your device while letting you order instantly saves tons of time, lets venues serve more people properly even with fewer staff, dishes up delicious data and awesome analytics, and even makes leaving a venue as easy as popping out of an Uber without needing to fiddle with credit cards or bills. It's massively transformational, with me&u CEO Katrina Barry joining iTWireTV to explain it all, and more!

In an always-on world, making sure you get the right notifications at the right time ensures being able to deliver a better digital experience to your customers, every time, and PagerDuty's newest capabilities bring "RevOps" to DevOps - and more.

GUEST INTERVIEW: Putting the industry under immense competitive pressure, Aussie Broadband's Carbon has emerged as a true diamond, letting business customers have incredible control over Internet and mobile connectivity with true self-service, while also having full support as needed, with Aaron O'Keeffe on-hand to explain it all.

GUEST INTERVIEW: Putting the industry under immense competitive pressure, Aussie Broadband's Carbon has emerged as a true diamond, letting business customers have incredible control over Internet and mobile connectivity with true self-service, while also having full support as needed, with Aaron O'Keeffe on-hand to explain it all.

GUEST OPINION: Having access to large volumes of data delivers big benefits to a business. It supports informed strategic planning and guides everything from investments to customer service.