Displaying items by tag: customer experiences

Singtel and SK Telecom have signed a Memorandum of Understanding (MoU) to collaborate on building next-generation telecommunications networks that will “drive innovation, improve network performance and security” and deliver enhanced customer experiences over the next two years.

Juniper Networks has launched its “all-new” Paragon Automation solution.

Travel Experiences with New Partnership
Empowering hotels and enhancing
customer journeys through seamless integration

Groupon Inc. (GRPN), a marketplace where customers discover new experiences and services every day, has today joined forces with SiteMinder, the name behind the only software platform that unlocks the full revenue potential of hotels. The collaboration integrates SiteMinder's platform solution into Groupon's, streamlining pricing and distribution processes while introducing new offerings for hoteliers and customers.

CASE STUDY by blueAPACHE:  Originally established as Madad Pty Ltd in Brisbane in the 1920s, Sealy of Australia has grown to become a leading manufacturer and wholesaler of high-quality mattresses.

COMPANY NEWS: Ping Identity, the intelligent identity solution for the enterprise announced that Fluent Commerce, a leading Order Management Software company has deployed the PingOne Cloud Platform to support their customer's ability to manage their own user identities.

COMPANY NEWS: 8x8, a leading integrated cloud communications platform provider, today announced the availability of 8x8 Connect Automation Builder, a no-code multiple-channel communications management solution allowing a wide array of user roles in organisations, from marketing operations to customer support, to easily build engaging customer experiences. The new 8x8 CPaaS solution offers a visual, effortless way to build communication workflows that enhance productivity, flexibility, and efficiency, regardless of coding expertise.

COMPANY NEWS: 8x8, a leading integrated cloud communications platform provider, today announced the availability of 8x8 Connect Automation Builder, a no-code multiple-channel communications management solution allowing a wide array of user roles in organisations, from marketing operations to customer support, to easily build engaging customer experiences.

Voice platform provider SecureCo has partnered with IBM to offer businesses a cloud-native voice platform that aims to enable "world-class" customer experiences.

COMPANY NEWS: 8x8, a leading unified cloud communications platform, and Genesys, a global cloud leader in customer experience orchestration, today announced a product integration of 8x8 Work with Genesys Cloud CX. With the new integration, organisations can align agents and the appropriate subject matter experts to quickly collaborate for better customer outcomes.

Cloud customer experience provider Genesys and Google Cloud have announced an expansion of their strategic partnership to help organisations connect customer support and experiences in a more distributed, digital world. 

GUEST OPINION by Derek Cowan, Cohesity: It’s been on the medium and long-term strategic roadmaps for organisations of all sizes, but now digital transformation has become a must-do item.

COMPANY NEWS:  8 x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced new 8x8 Open Communications Platform enhancements, improving how organisations manage and use communications and collaboration. These new innovations are helping organisations accelerate digital workplace initiatives and optimise employee productivity and customer experiences from anywhere on any device.

Indian IT services outsourcing company Tata Consultancy Services is partnering with Australian energy company AGL to deliver an organisation-wide cloud transformation program for AGL.

Microsoft is to supply the backbone cloud technologies for Woolworths’ SAP solutions as the retailer migrates its current SAP footprint to Azure, paving the way for the upgrade path to SAP S/4HANA.