Displaying items by tag: Customer experience

Customer experiences and information discovery have evolved since the creation of the first search engine and simple keyword search. As modern computing gets faster, user expectations continue to accelerate. Speed, relevance, and customised experiences are now the baseline of customer expectations. An impressive 75% of customers say they’ll likely spend more on a business that gives them great service.

New digital experience practice will harness AI for enhanced customer engagement and business innovation

COMPANY NEWS: Cognizant announced the launch of Cognizant Moment™, the next evolution of the company's digital experience practice area, designed to help clients leverage the power of artificial intelligence (AI) to reimagine customer experience and engineer innovative strategies aimed at driving growth.

When it comes to customer experience, NICE says "almost" isn't good enough. That's why it's pivoted to make a platform that solidly puts customers at the heart of all it does.

Well-known global messaging platform Burst SMS is now Kudosity, reflecting the brand's curiosity about its customer's customers, which in turn leads to insights to innovation to value - to kudos. Hence, Kudosity.

J.P. Morgan Payments integrates with BillingPlatform to provide its Treasury Services and Trade Finance businesses with flexible cloud-based billing to streamline operational processing.

COMPANY NEWS: BillingPlatform, the enterprise revenue lifecycle management platform for today’s innovative business models, has announced a strategic partnership with J.P. Morgan Payments to support the billing needs across its business units.

GUEST OPINION: Causal AI is improving the accuracy and efficacy of automated decisions and responses by making them more contextually-driven.

GUEST ARTICLE : In today's competitive retail landscape, customer experience (CX) plays a pivotal role in driving sales and fostering brand loyalty. Experiential content has emerged as a powerful tool to create immersive and engaging customer interactions. So how can retail, ecommerce and online brands leverage CGI and 3D render technology to deliver market-leading customer experiences, both online and in physical stores?

The South Australian Government has entered into a five year Whole of Government agreement with Salesforce to accelerate its digital transformation, improve customer experience and public servant productivity.

62% of Businesses Prefer a Unified AI- and ML-powered Observability Solution to Provide a Better Customer Experience

GUEST RESEARCH: ManageEngine,the enterprise IT management division of Zoho Corporation, today announced the results of its State of ITOM in 2023 in 2023 study, which examined the trends observed in ITOM.

Analyst firm Gartner has identified this year's top 10 trends in government technology.

Phone and communication platform provider Aircall has launched new AI features to provide transcription capabilities for sales and support teams looking to increase performance and productivity.

Launched in the US in February 2022, Zoom's Contact Center is now available in Australia and New Zealand, with Zoom's regional CX head, Phil Zammit, zooming it with me via iTWireTV on why this is a pivotal point for the entire CX industry, and why customer service is about to dramatically improve.

Launched in the US in February 2022, Zoom's Contact Center is now available in Australia and New Zealand, with Zoom's regional CX head, Phil Zammit, zooming it with me via iTWireTV on why this is a pivotal point for the entire CX industry, and why customer service is about to dramatically improve.

Despite companies pouring a tremendous amount of capital in the acquisition of MarTech tools over the years, transformation plans are not coming to fruition, leaving businesses with the lingering promise of substantial growth.

COMPANY NEWS: SOTI, the world’s most trusted provider of mobile and IoT management solutions, predicts four key technology trends that will have an impact on the Australian and New Zealand markets in 2023.

GUEST OPINION: The year 2022 brought with it ongoing upheaval right across the business world, and an ongoing drive for innovation. As companies continue to scale and adjust their processes to keep pace with digital evolution, we have witnessed a trend towards optimising rather than purely transforming, as those organisations finesse the mix of technological solutions implemented over the pandemic. Now, as they brace for an ultra-competitive, hyper-connected world where customers can change service providers on their mobile devices within minutes, it is essential to adapt and prepare for accelerated growth and productivity.

GUEST OPINION by Paul Weingarth co-founder, CEO of fintech Slyp: The government has the opportunity in this revised Federal budget to prioritise the uptake of technology in the business and retail sector to support the transition to a circular, net-zero-driven economy.

Nokia has launched its AI Maturity Assessment deigned to help communication service providers (CSPs) better leverage autonomously driven software solutions that can reduce network congestion, improve network quality, and enhance the customer experience with new products and services.

GBG’s  latest report, “The Evolution of First Party Fraud in Australia”, highlights the complexities of first party fraud amid the rising cost of living and inflation, and economic impacts of the pandemic on consumers.

Many non-tech companies are early in their digital transformation journey. They know they must invest but it can be a daunting endeavour. However, Genesys senior vice president and general manager APAC Assaf Tarnopolsky says it can be a rewarding journey that delivers magical experiences.