Displaying items by tag: Customer complaints

Australia’s telcos continue to achieve very low complaint rate numbers from customers, despite continued cost-of-living pressures having contributed to increased complaints in other industry sectors, accordng to the latest Complaints in Context report from telecommunications industry body Communications Alliance.

Australia's Communications Alliance has "welcomed the announcement by the Telecommunications Industry Ombudsman (TIO) that complaints dropped by 11.2% in the most recent quarter."

The telecommunications industry is still struggling with the disruptions caused by the rollout of the NBN and the transformation of communications delivery platforms, according to one key industry group.

Customers are a mixed bag when it comes to their varying levels of satisfaction with their telecommunications providers over the past two years. Nevertheless, telco customer complaints to the industry ombudsman are at an eight-year low.

The major carriers have greatly improved the speed at which they handle customer complaints.