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Monday, 17 January 2022 21:37
CentrePal sets new standard in customer service with out-of-the-box integration with Microsoft Dynamics 365
By David M Williams
CentrePal was the first native contact centre solution for Microsoft Teams and is continuing to show its leadership in the field with its new next-level…
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CRM
Wednesday, 11 August 2021 21:24
Salesforce announces streaming service Salesforce+
By David M Williams
Move over Netflix; Salesforce is the latest streaming service on the block except the focus is engaging business stories, live events, thought leadership, and expert…
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CRM
Monday, 17 June 2019 11:57
Global spending on CRM software reached US$48.2b in 2018: report
By Peter Dinham
Worldwide spending on customer relationship management software grew 15.6% to reach US$48.2 billion in 2018, according to a new research report.
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CRM
Pegasystems' software is "driving our customer conversations", Commonwealth Bank head of data and decisioning strategy, retail bank, Alex Burton has told iTWire.
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CRM
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Traditional marketing (eg, segmentation and campaigns) wasn't working for HSBC Australia or its customers, according to head of data, analytics and decisioning Fabian Abacum, so…
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CRM
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Global cloud CRM provider Salesforce announced it will buy data analytics vendor Tableau Software for US$15.7 billion in an all-stock deal.
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CRM
Wednesday, 05 June 2019 06:21
Pegasystems adds AI options to Customer decision hub
By Stephen Withers
Customer engagement software vendor Pegasystems has announced a new set of APIs allowing the use of third-party AI engines with Pega AI.
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CRM
A major supplier of enterprise customer engagement software thinks an injection of empathy into automated systems might assuage some concerns about AI as well as…
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CRM
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CRM vendor Pegasystems has released new digital messaging capabilities within its Pega Customer Service application, providing interoperability with virtually any chat or messaging channel.
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CRM
Tuesday, 04 June 2019 04:38
Support for citizen developers coming to Pega Platform
By Stephen Withers
A forthcoming release of Pega Platform — Pegasystems' low-code app development environment — will make it easier for citizen developers to create compliant enterprise applications.
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CRM
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