Displaying items by tag: CRM

Zoho Corporation hosted its annual Zoholics 2024 conference in Austin, Texas this week. The event brought major product announcements, as well as news about its Australian expansion.

GUEST OPINION: Will recent AI advances threaten human existence or, conversely, fulfil all our desires –or is this just the latest in a long series of repetitive hype cycles that will soon come crashing down?

COMPANY NEWS: Rimini Street, a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software, and a Salesforce and AWS partner, today announced MYOB, a leading SaaS provider based in Australia, has selected Rimini One to streamline and enhance the support of one of its core platforms.

COMPANY NEWS: Peak Insight is an award-winning Cisco collaboration, contact centre and connectivity provider, today announced it has deployed Webex Calling and Contact Centre in a multi-year managed services agreement with paper manufacturer, Opal Packaging Australia.

COMPANY NEWS:  Adds two-way messaging capability to Salesforce for personalised, contextual communications to improve first contact resolution and customer engagement, and enhance Vonage Contact Center

GUEST OPINION: At INBOUND 2023, HubSpot unveiled HubSpot AI, a new set of platform-wide AI-powered products and features to help customer-facing teams unlock productivity, harness data for improved performance, and create deeper connections with customers.

COMPANY NEWS: Boomi, the intelligent connectivity and automation leader, today announced Boomi AI – a first-of-its-kind, simplified user experience that harnesses generative AI to connect and integrate applications, data, processes, people, and things across organisations – creating business outcomes faster than ever before.

COMPANY NEWS: The pandemic caused a massive uptick in online learning, with RMIT Online supporting over 23,000 enrolments in 2022 to rapidly introduce a range of different online courses including Blockchain, eCommerce, 5G, Mixed Reality and Project Management. This demand from students increased the pace of operations with expectations to build more courses while maintaining and refreshing existing content.

The new version of Zoho's Bigin CRM solution for small businesses features team pipelines, a mechanism that allows multiple customer-facing teams to use their own set of pipelines within a single BigIn account.

Two major players in the global CRM space have used Gartner Expo on the Gold Coast to put on display a cloud-based ITSM automation tool called Freshservice that they claim can not only result in significant time savings but also enable organisations to scale up their operations dramatically.

Work operating system monday.com has launched monday sales CRM, a customisable customer relationship management system built to unify customer processes under one platform.

In early 2021, the US owner of the famed Yellow Pages business, Thryv, purchased Australia's publisher of our Yellow Pages, Sensis, with both companies having gone digital long ago, with Thryv's impressive platform breathing new life into the SMB sector that will soon be enhanced even further with ThryvPay.

In early 2021, the US owner of the famed Yellow Pages business, Thryv, purchased Australia's publisher of our Yellow Pages, Sensis, with both companies having gone digital long ago, with Thryv's impressive platform breathing new life into the SMB sector that will soon be enhanced even further with ThryvPay.

CRM specialist SugarCRM has relaunched the SugarOutfitters software marketplace after acquiring the platform from Fanatical Labs.

Business software provider MYOB has acquired business operations software specialist Tall Emu and document management software developer Nimbus Portal Solutions.

GUEST RESEARCH: In the 2022 Customer Experience Automation Impact Study, ActiveCampaign, the leader in customer experience automation (CXA), found that businesses using CXA expect to double their revenue in 2022 (growing by 100% over the next year), compared to the typical 3.5% growth seen from those using legacy email marketing, marketing automation and CRM tools.

The University of Waikato will be using the Tribal Student Marketing and Recruitment system for the next three years.

GUEST OPINION: After a year marred by disruption and uncertainty, Australian businesses in 2022 are now turning their attention to what the next 12 months has in store.

CentrePal was the first native contact centre solution for Microsoft Teams and is continuing to show its leadership in the field with its new next-level out-of-the-box integration with Microsoft Dynamics 365 that is already aiding CentrePal clients to reach new heights of customer service and efficiency.

GUEST OPINION: As the world spins towards 2022, it is clear that the new year will see our reliance on cloud technologies becoming more vital than ever before.