Displaying items by tag: Cost

GUEST OPINION:  The rise of intelligent virtual assistants (IVAs) powered by Generative AI (GenAI) promises a significant evolution in the field of customer relationship management and contact centres. The technology promises to improve both the efficiency of agents and the quality of service they can deliver.

Snowflake has announced it is creating Polaris Catalog, an open standard implementation of Apache Iceberg, and that it will open source it in the next 90 days. This gives enterprises and the Iceberg community new levels of choice, flexibility, and control over their data.

GUEST RESEARCH:  An industry-first study by global ecommerce accelerator, Pattern, has shown that despite their surging popularity, Australian consumers hold negative views on the quality of the products sold on emerging marketplaces Temu and Shein.

3D printing technology has become a technology that we now associate with DIY. The most common use case seems to be fixing things around the house or creating physical art. However, this perception will likely change in the next few years, as some companies are leveraging it to automate far-and-wide industries.

GUEST OPINION by Chris Parker, Vice President of Asia Pacific & Japan at Riverbed: As 2024 accelerates, the Australian IT landscape will be influenced by economic and technological challenges such as resilient inflation, the impact of rate rises, cybersecurity risks, and AI. The upcoming year is set to mark a transformation in how businesses approach their tech investments, handle complexity, and incorporate AI and ML into their operations. Let's explore the key trends poised to define the IT sector in the year ahead.

GUEST OPINION:  In recent years, the business landscape has witnessed a remarkable transformation with the rapid adoption of cloud computing. Cloud services have revolutionised the way organisations manage and deploy their workloads, offering unparalleled flexibility, scalability, and cost-efficiency.

Cloud computing is the new normal for many enterprises. Yet, there are companies still to embrace the cloud, and there are companies who have lifted and shifted but aren't seeing the benefits of power or cost they expected. Here's my take on cloud migration.

Time for action is now: Customer expectations for servitisation already exist (61%) and projected to increase (70%) in the next three years, in terms of value, service and reliability.

The digital skills gap is costing Australian businesses $3.1 billion annually, but closing the current digital skills gap would take an investment of $1.5 billion, a new study by RMIT Online and Deloitte Access Economics reveals.

The ACCC has instituted Federal Court proceedings against Telstra for allegedly making false or misleading representations about upload speed to residential broadband customers of its cheaper brand, Belong.

GUEST OPINION by Craig Somerville, Managing Director and CEO, Somerville:  The benefits offered by the adoption of cloud computing are now well understood, however many IT managers are still struggling to put a clear migration strategy in place.

When software developer, DevGraph, wanted to lower its own cloud costs it found tools stopped short of remedying issues identified. So, it made its own cost optimiser - CloudFix - which you can use too. It even finds up to $100K in savings for you without charge.

A Kaspersky Labs report shows larger enterprises spend an average of US$551,000 and smaller businesses $38,000 to recover from security breaches. Then there is the reputational damage …