Displaying items by tag: Communications Alliance

Australian telco complaints have declined year-on-year, claims the latest Communications Alliance Complaints-in-Context Report.

Australia’s telcos continue to achieve very low complaint rate numbers from customers, despite continued cost-of-living pressures having contributed to increased complaints in other industry sectors, accordng to the latest Complaints in Context report from telecommunications industry body Communications Alliance.

Communications Alliance members and stakeholders have met more than 70 times in recent months to introduce draft reform packages to the Telecommunications Consumer Protections (TCP) Code.

Regulatory expert Michael Cosgrave has been appointed as Independent Adviser (IA) on the revision of the Telecommunications Consumer Protections (TCP) Code.

The eSafety Commissioner has decided not to register two of eight online safety codes drafted by the online industry as they fail to provide community safeguards to deal with illegal and harmful online content.

Australia’s telcos have maintained record-low complaint rates according to the latest Complaints in Context Report released today by telecommunications industry body, Communications Alliance.

Telecommunications industry body Communications Alliance has updated its guideline for telcos to assist support Australians affected by domestic and family violence.

Telecommunications industry body Communications Alliance has thrown its support behind the Federal Goverment’s plans to establish an Australian Sender SMS ID registry, as a means of combatting SMS-based scams and fraud.

The Australian National University is spearheading a project that will map the resilience of the country’s telecommunications sector.

The average number of complaints per service to the Telecommunications Industry Ombudsman (TIO) fell to a record low in July-September, declining for the third consecutive quarter, according to Communications Alliance’s Complaints-in-Context Report.

Telecommunications sector executive, Andrew Penn, has been awarded the title of Communications Ambassador 2022 at this year’s ACOMM Awards by telecoms industry peak body Communications Alliance.

New rules developed by the Australian Communications and Media Authority in conjunction with industry body Communications Alliance require telcos to identify, trace and block SMS scams.

Telecoms industry peak body Communications Alliance has called for the Federal Government to undertake a regulatory impact assessment of the costs and benefits flowing from its decision today to designate telecommunications as an industry sector that will be subject to the Consumer Data Right (CDR) regime.

The Telecommunications Industry Ombudsman (TIO) released a report on systemic investigations into fraud enabled through phone and internet accounts.

Complaints to the Telecommunications Industry Ombudsman (TIO) over the past 12 months have fallen across TPG Telecom’s major brands Vodafone, TPG and iiNet, as the company says it continues its focus on improving customer experience.

Telecoms industry peak body Communications Alliance has welcomed the push by the Federal Parliament’s security committee to “rein in” the sweeping new hacking powers proposed to be handed to national security agencies under the Identify and Disrupt Bill.

Telecoms industry peak body Communications Alliance has announced the 2021 finalists in the communications industry’s premier awards for excellence - the ACOMMS - which recognise exemplary achievement across 12 categories of endeavour.

Australia's Communications Alliance has welcomed the continuing trend of reduced volumes of telco-related complaints to the industry ombudsman.

Communications Alliance today welcomed the prompt, cooperative action taken by telecommunications providers, working with the Telecommunications Industry Ombudsman’s systemic investigation on ‘Helping telco consumers sign up to the right phone and internet products.’

It's reportedly only a "small decrease" in complaint rates, but at least complaints are down, and not up.