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Monday, 09 September 2024 23:03

Twilio hits new highs in contact centre recognition while advocating for AI transparency

Growing from a developer-first programmable telephony platform, Twilio products are now embedded in organisations big and small worldwide. About a third of the world's email goes through Twilio SendGrid, while companies like Electrolux have replaced their contact centres with Twilio Flex.

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WEBINARS & EVENTS

APAC marketers' meetup: Turning customers into brand champions w/ FIFA Women’s World Cup’s head of marketing
GUEST EVENT: Rewind to 2023: it was a record-breaking year…
ManageEngine to host CyberCon Roadshow 2024 in Australia and New Zealand
GUEST EVENT: ManageEngine, a division of Zoho Corp. and a…
Jira Service Management Showcase - FREE EVENT TODAY
GUEST EVENT: Staying ahead means leveraging the best tools and…
Small Business Growth series: Marketing, mindsets, and lifecycles
GUEST EVENT: Join us for an insightful webinar to kickoff…
PRTG - learn how you can enhance PRTG using extensions while discovering best practices and tips for optimal PRTG usage
FREE EVENTS ALL WELCOME: Learn how to maximise Paessler’s PRTG's…

CYBERSECURITY

Multi-million-dollar Deepfake Campaigns blocked by Gen
Gen Quarterly Threat Report shows AI-fueled scams, digital identity attacks…
Infoblox, Baidam launch fraudulent website takedown service
Cloud networking and security services provider Infoblox and indigenous Australian…
Empowering the Next Generation: KnowBe4 Releases its Children’s Interactive Cybersecurity Activity Kit
This kit aims to make cybersecurity education for children more…
CyberArk Named Trusted Cloud Provider by Cloud Security Alliance
COMPANY NEWS: CyberArk (NASDAQ: CYBR), The identity security company, today announced that…
ACMA alerts the public to be vigilant against romance scams
The Australian Communications and Media Authority (ACMA) has warned the…

PEOPLE MOVES

Armis appoints Christina Kemper to Vice President of International
Asset intelligence cybersecurity company Armis has appointed Christina Kemper to…
ECI Software Solutions appoints industry veteran Ray Wizbowski as chief marketing officer
ECI Software Solutions strengthens its senior leadership team, announcing the…
TBM Council Announces New Executive Director
Technology leader to usher in new era of TBM
Pronto Software leadership changes to strengthen company operations
Pronto Software has announced two executive appointments as the company…
Avalara Names Kevin Sellers Chief Marketing Officer
Sellers’ deep expertise in demand generation, digital marketing, and brand…

GUEST ARTICLES

The impact of mental health on workplace productivity
GUEST OPINION: Employees work better when they are satisfied with…
AI transforms the business of tender writing in Australia
COMPANY NEWS: The question isn’t whether Gen AI-based tools will…
CyberArk Named a Leader in the 2024 Gartner Magic Quadrant for Privileged Access Management
COMPANY NEEWS: CyberArk (NASDAQ: CYBR), the identity security company, today announced it…
i-PRO establishes pioneering AI governance framework and ethics committee
COMPANY NEWS: i-PRO, (formerly Panasonic Security), a global leader in…
Datadog announces the general availability of Datadog Monitoring for Oracle Cloud infrastructure
COMPANY NEWS: Datadog, the monitoring and security platform for cloud…
BeyondTrust Named a Leader in 2024 Gartner Magic Quadrant for Privileged Access Management
COMPANY NEWS: For the sixth consecutive year, BeyondTrust is named…
Genetec Expands Security Centre SaaS With The Launch of Operations Center, The Industry’s First Work Management Solution For Physical Security Operations
COMPANY NEWS: Enhances team communication, enables real-time collaboration, and streamlines documentation…
A third of businesses with excellent technology connectivity report being industry leaders in financial performance
GUEST RESEARCH: TeamViewer research highlights the need for seamless technology…
OutSystems and KPMG announce new survey exploring AI and the future of software development
GUEST RESEARCH: As the reach of artificial intelligence (AI) expands, IT leaders…
Fifty-five percent of OT environments contain four or more remote access tools, greatly expanding attack surface and operational complexity
COMPANY NEWS: Claroty, the cyber-physical systems (CPS) protection company, today…

Guest Opinion

The impact of mental health on workplace productivity
GUEST OPINION: Employees work better when they are satisfied with…
Why mid-size enterprises must prioritise loyalty to drive long-term success
GUEST OPINION: Businesses have long seen the value of loyalty…
The ultimate guide to HWID spoofing: How to avoid bans and stay undetected
GUEST OPINION: Accessing your favourite games has become increasingly difficult…
Decoding return on investment of artificial intelligence and automation to unlock true value for every business
GUEST OPINION: As artificial intelligence (AI) and automation continue to…
Tenable patch Tuesday comment
GUEST OPINION: This month, Microsoft patched two zero-day vulnerabilities that…
How a quality defense attorney can help with a public intoxication charge
GUEST OPINION: Facing a public intoxication charge can be a…
The importance of writing and distributing press releases for your business
GUEST OPINION: Press releases have been a cornerstone of public…
New Australian AI framework for government helps close the trust gap
GUEST OPINION: Artificial intelligence (AI) is poised to transform government…
Why Insider Threats Are A Growing Challenge For Organisations
Insider threats, malicious activities perpetrated by individuals with legitimate access…
How investing in Conversational AI could enable your HR department to stay on top of its remit in FY2025
GUEST OPINION: Deploying intelligent virtual assistants will help your people and…

ITWIRETV & INTERVIEWS

iTWire Learns How Zoho’s ManageEngine Views Ai-Powered Cyberthreats
GUEST INTERVIEW: Director of Ai Research at Zoho & ManageEngine,…
iTWire Learns About Norwegian Video Conferencing Company, Neat
GUEST INTERVIEW: Neat is a Norwegian company that builds video devices…
iTWire talks to Hitachi Vantara's ANZ MD
GUEST INTERVIEW: iTWire talks to Nathan Knight, Managing Director of…
iTWire learns about HID’s latest frictionless identification & access tech
iTWire spoke to Troy Wu, HID’s Business Development Manager, about…
iTWire interviews Milestone & learns the latest about its Video Management Software (VMS)
iTWire spoke to Video Management Software purveyor, Milestone Systems’ Chief…

RESEARCH & CASE STUDIES

A third of businesses with excellent technology connectivity report being industry leaders in financial performance
GUEST RESEARCH: TeamViewer research highlights the need for seamless technology…
OutSystems and KPMG announce new survey exploring AI and the future of software development
GUEST RESEARCH: As the reach of artificial intelligence (AI) expands, IT leaders…

Channel News

NetApp optimises VMware environments with new capabilities
NetApp and Broadcom maximise the value of customers’ private and…
Tencent Cloud, Anti-Cheat Expert (ACE) and Cathedral Studios Join Force to Boost Gaming Experience
ACE, Tencent’s professional game security solution, proudly supports The Bornless,a PC…

Comments

Re: iTWire - Assange freed after US plea deal, expected back home

Everyone got a bit of what they wanted. No one got everything, that sounds like the basis for a good[…]
Re: iTWire - ZeroGPT.com: The Ultimate Suite for AI Text Detection and Beyond

Is this article ironic?
Re: iTWire - Five Australians held in operation to take down cyber-crime ring

The safest way not to get snared is to avoid anything financial on your devices plus do not participate in[…]
Re: iTWire - "Not us" - Snowflake wrongly implicated in Ticketmaster leak

Who do we trust here? A professional cloud provider with many customers or a monopolistic ticketing agency that can never[…]
Re: iTWire - There are some idiot ‘hackers’ out there!

I knew this scam was full of shit because it didn't present any actual evidence of the supposed hacker having[…]