Displaying items by tag: chatbot

Artificial intelligence is changing the banking business, with major implications for both traditional and new banks. This shift in the banking industry from traditional, data-driven AI to sophisticated generative AI which offers unprecedented levels of efficiency and customer engagement. In the banking industry, generative AI has the potential to increase productivity by 5% and decrease worldwide spending by $300 billion, according to McKinsey's 2023 banking report. 

GUEST RESEARCH:  AI has seen a meteoric rise in adoption in Australia in recent months, and it shows no signs of slowing down. With clear benefits across all industries and stages of business maturity, leaders have high hopes for the technology. However, Australian businesses are facing challenges on two fronts: the digitalisation of companies is moving too fast for many decision-makers, and skilled workers are in short supply.

SK Telecom (SKT) announced it has invested US$10 million in generative AI search engine startup Perplexity AI.

COMPANY NEWS: Nintex, a leader in process intelligence and automation, today announced new AI-powered improvements across the Nintex Process Platform that significantly reduce the time required to document, manage, and automate business processes. The new features add to the growing portfolio of AI capabilities across the Nintex Process Platform.

GUEST RESEARCH: More than two-thirds (69%) of consumers in Australia believe brands need to improve their customer service support outside of traditional operating hours, with the majority (85%) saying current self-serve chatbots can’t solve their issues and they’d prefer human assistance, according to new research from Qualtrics.

Air Canada has been ordered to compensate a passenger who was misinformed by the customer assistance chatbot on their website, after initially denying responsibility.

Broken Bear is a friendly, comforting, AI-driven chatbot to help people make it through each day, stronger and stronger. It's the product of a tech lawyer who wants to provide a supportive friend for anyone who needs it.

Sydney-based enterprise communications specialist Soprano Design has integrated its Ubisend product with Amazon Alexa, and the first customer is Breckland Council in the UK.

Launched in the US in February 2022, Zoom's Contact Center is now available in Australia and New Zealand, with Zoom's regional CX head, Phil Zammit, zooming it with me via iTWireTV on why this is a pivotal point for the entire CX industry, and why customer service is about to dramatically improve.

Launched in the US in February 2022, Zoom's Contact Center is now available in Australia and New Zealand, with Zoom's regional CX head, Phil Zammit, zooming it with me via iTWireTV on why this is a pivotal point for the entire CX industry, and why customer service is about to dramatically improve.

Many non-tech companies are early in their digital transformation journey. They know they must invest but it can be a daunting endeavour. However, Genesys senior vice president and general manager APAC Assaf Tarnopolsky says it can be a rewarding journey that delivers magical experiences.

The NSW Government is offering $250,000 in grants for ideas that use technology to reduce barriers to the state's justice system for those who need it the most.

nib's AWS-powered chatbot has proved its value during its first year of operation.

Prospective travellers who opt to use Malaysia Airlines can now book flights and pay for them using Facebook Messenger, the company has announced.

If you're in business and want to deliver personalised yet automated customer service through Facebook Messenger and Web applications, then shipping, mailing, data and commerce experts Pitney Bowes want to send you a message.

The increasing use of "robots" or "chatbots" in the delivery of advertising, online engagement and social media to facilitate sales for SMEs across the country has arrived. How long will it be before you join the robot revolution?

Progress NativeChat claims to speed the training and deployment of chatbots.

Robotic process automation software and services revenue is predicted to reach close to US$900 million globally by 2022, according to newly published research.

The Commonwealth Bank has launched a chatbot named Ceba to help customers with more than 200 banking tasks. At the moment, it is available to about 20% of NetBank customers and will be rolled out more broadly in coming months.

Global professional services firm Accenture says it is transforming its Code of Business Ethics for the digital age by applying changes including the use of integrated intelligence technology.