Displaying items by tag: Chat

GUEST RESEARCH:  New research from Sapia.ai shows chat-based screening tools can level the playing field for those with a disability.

New research from Sapia.ai has slated chat-based interviews as one of the fairest means of evaluating candidates with a disability.

GUEST RESEARCH:  Tencent Cloud, the cloud business of global technology company Tencent, today announced its recognition as a Challenger in the 2024 Gartner Magic Quadrant for Communications Platform as a Service (CPaaS). In terms of its ability to execute, Tencent Cloud has secured the highest position among all cloud service providers in the Asia-Pacific region.

Open-source file syncing and sharing software company Nextcloud has gone the way of all flesh with the release version 2.0 of its Assistant: it is now pushing AI-as-a-service.

GUEST OPINION: At INBOUND 2023, HubSpot unveiled HubSpot AI, a new set of platform-wide AI-powered products and features to help customer-facing teams unlock productivity, harness data for improved performance, and create deeper connections with customers.

SaaS provider Zoho has moved into the unified communications market with the new Zoho Trident, and has introduced additional capabilities to the Zoho Workplace unified office platform.

Security vendor Bitdefender has bolstered the Bitdefender Mobile Security for Android product with the addition of real-time chat protection across WhatsApp, Facebook Messenger, Telegram and Discord.

Austrian open source software development company grommunio has announced that its groupware, of the same name, can be used to replace Microsoft Exchange.

With customer interactions changing dramatically in the age of COVID-19 with stores closing and events canceled, companies must transform to meet swelling digital demands. Salesforce AppExchange has introduced new chat and trusted review features to make it easier for customers to connect with partners.

GUEST INTERVIEW: The livestreaming trend is taking off and the market is projected to be worth $184.3B by 2027, according to Restream, and Bigo Live aims to be an even bigger part of the trend than it is now.

GUEST INTERVIEW: The livestreaming trend is taking off and the market is projected to be worth $184.3B by 2027, according to Restream, and Bigo Live aims to be an even bigger part of the trend than it is now.

GUEST ARTICLE: Communication means everything - in relationships, in business, in business relationships. Now that we have been largely deprived of face-to-face communication at work due to the ongoing pandemic, it gets increasingly difficult to maintain the same level of efficiency and engagement that we had before.

GUEST ARTICLE: Communication means everything - in relationships, in business, in business relationships. Now that we have been largely deprived of face-to-face communication at work due to the ongoing pandemic, it gets increasingly difficult to maintain the same level of efficiency and engagement that we had before.

An 'intentional product decision' has meant that Google is able to index WhatsApp's invitation codes.

CRM vendor Pegasystems has released new digital messaging capabilities within its Pega Customer Service application, providing interoperability with virtually any chat or messaging channel.

Already available in nine other countries, the Vodafone Pass is now in Australia, giving Red plan users the ability for "endless streaming on the apps they love".

Software lifecycle application provider Atlassian is releasing its own team collaboration, messaging and online meeting app, Stride, putting group chat to work.

A new report from Reportlinker Insights has found that 57% of respondents to a survey believe there is no guarantee that workplace conversations on things like Slack, HipChat, Campfire, Facebook, Lync, or Skype will remain private.

CryptoAUSTRALIA is running a workshop on 5 July to help you build your own end-to-end encrypted chat server ... while you still can.

Millions of enterprise and small business users will wake today to find a new feature in Office 365 – it is called Microsoft Teams and is all about harnessing the power of chat and collaboration.

Omnichannel customer experience and contact centre solutions company Genesys is to undertake an overhaul of accounting software provider MYOB’s contact centre capabilities.