Open Union signed a deal with L2X Networks to deliver networks systems integration and open networking solutions to systems integrators, service providers, and enterprise and…
When it comes to customer experience, NICE says "almost" isn't good enough. That's why it's pivoted to make a platform that solidly puts customers at…
It'd be too easy to say when it comes to video conferencing Neat is pretty neat! However, the Neat platform is packed with quality-of-life features…
Telstra is expanding two in-house developed generative AI solutions following ‘promising pilots’ with frontline team members, enabling faster and more successful interactions with customers.
Australia’s telcos continue to achieve very low complaint rate numbers from customers, despite continued cost-of-living pressures having contributed to increased complaints in other industry sectors,…

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